Client Assessment Specialist – Home & Telephonic Visits

Interfaith Ministries for Greater Houston; Houston (TX); On-site; USD 41,000 - 50,000; Full time

Job summary

Interfaith Ministries for Greater Houston is seeking an Assessor to join the Client Services team in Houston. You will perform initial assessments and reassessments, maintain client files, and support Meals on Wheels operations.

Responsibilities include home/phone visits, eligibility determinations for nutrition services, and timely documentation. Travel to client sites five days a week with reliable transportation required.

Qualifications

• Bachelor's Degree in Social Work preferred.
• Bilingual in Spanish desirable.
• One year of client case work experience preferred.
• Excellent interpersonal skills and must be able to communicate effectively verbally and in writing.
• Proficient in Microsoft Office Suite (Word, Excel and Outlook).
• Reliable automobile, valid auto registration and inspection, and valid driver's license and automobile liability insurance required.

Responsibilities

• Conduct home/telephone visits to determine clients' ability to consume and store meals as well as check for staff's safety when delivering a meal.
• Conduct thorough and accurate client assessments and reassessments during telephone and home visits.
• Ensure that electronic documentation of assessments is in the proper location for easy retrieval during daily operations, monitoring, or audits.
• Determine eligibility of potential clients for nutrition services.
• Provide nutritional information and referrals to clients, working closely with IM's Client Services Team.
• Report client abuse or neglect to state authorities to the Department of Family and Protective Regulatory Services as well as appropriate internal contacts.
• Complete every assessment and re-assessment that is assigned, on a timely basis.
• Assist with large filing projects and perform other duties as assigned by supervisor.
• Submit timely weekly and monthly reports of productivity to Data/Billing department and to Manager of Client Services.
• Attend weekly team meetings and report any issues of service or complaints to appropriate departments.

Skills

Interpersonal skills

Time management

Written and verbal communication

Independent working under pressure

Spanish language

Education

Bachelor's Degree in Social Work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Interfaith Ministries for Greater Houston is seeking an Assessor to join the Client Services team in Houston. You will perform initial assessments and reassessments, maintain client files, and support Meals on Wheels operations.

Responsibilities include home/phone visits, eligibility determinations for nutrition services, and timely documentation. Travel to client sites five days a week with reliable transportation required.