Client and Network Analyst

Upper-Allegheny-Health-System; City of Olean (NY); On-site; USD 50,000 - 69,000; Full time

Job summary

Olean Medical Group, PLLC is seeking a Client and Network Analyst in Olean, NY. The role covers installing, repairing and maintaining end-user devices, networks and telephony equipment, with responsibility for handling requests and ongoing projects.

Required AA/AAS, 10+ years of tech support, and 2 certifications; BA/BS preferred. Onsite, full-time position with bi-weekly pay and a salary range listed below.

Qualifications

• AA/AAS required; BA/BS preferred.
• 10+ years of technical support experience.
• 8 years of analytical troubleshooting in desktop and network support.
• 2 relevant certifications (Avaya, Microsoft, Project Management, Cisco).

Responsibilities

• Install, repair and maintain desktops, laptops, peripherals, printers and other end user devices.
• Manage requests and projects as assigned.

Skills

Desktop support

Networking

Telephony

Wi-Fi

Documentation

Education

AA/AAS

BA/BS

Tools

Avaya Certification

Microsoft Certification

Cisco Certification

Project Management Certification

Job description

Client and Network Analyst(job id 25713)

Location: Olean, NY

Category: Information Technology

Employment Type: Employee

Description

Client and Network Analyst

Location: Olean, NY

Specialty:

Work Type : Full-Time

Shift 1

Job Description

Responsible for the installation, repair and maintenance of desktops, laptops, peripherals, phone sets, cabling, software, printers and MFPs and all other end user technology products. Responsible for managing Request and Project works as assigned.

Education And Credentials

AA/AAS required. BA/BS preferred.

Experience

10+ years of experience in providing technical support relevant to job duties. Required if incumbent lacks Bachelors degree. 8 years of experience in Significant analytical troubleshooting techniques in desktop and network problem management including operating systems, telephony, cable and Wi-Fi and ability to document and share findings required. 2 Relevant Certifications (Avaya, Microsoft, Project Management, Cisco)

Working Conditions

Essential:

• Weight Requirement - Light (up to 20 lbs)

Standard Hours Bi-Weekly :75.00

Weekend/Holiday Requirement: Yes

On Call Required :Yes

With Rotation: Yes

Scheduled Work Hours: 8:00am - 4:00pm

Work Arrangement : Onsite

Requisition ID# : 25713

Pay Frequency : Bi-Weekly

Salary Range: $36.41 -$50.06

Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Olean Medical Group, PLLC's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Olean Medical Group, PLLC envision DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Olean Medical Group, PLLC is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!