Application / System Analyst (On-Site Only)

Slocum Dickson Medical Group; Town of New Hartford (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Slocum Dickson Medical Group in New York is seeking an Application / Systems Analyst who acts as the primary liaison between user communities and the applications they rely on. You will provide end-user support, deliver training, and contribute to process improvements while collaborating with IT teams, group operations, and clinical stakeholders.

The role requires solid systems and software knowledge, experience with VOIP/QoS, Avaya IP Office, and strong documentation skills.

Qualifications

• Bachelor degree or equivalent required.
• Strong background in programming, systems analysis, design and problem solving preferred.
• Solid understanding of computer systems, interfaces, software, and IT functions.
• Experience organizing and running multiple projects preferred.

Responsibilities

• Provides end user support and participates in training, process improvement and QA initiatives.
• Configures, modifies, tests, implements, maintains and supports applications software.
• Develops thorough application knowledge within focus areas.
• Writes and maintains system documentation.
• Plans deployment and management of phones and Avaya related applications.

Skills

Training & Support

Process Improvement

Systems Analysis

Problem Solving

Communication

Active Directory

Education

Bachelor's degree in Computer Science, Engineering, or related field

Associate degree + 2 years related experience

High school + 4 years related experience

Tools

Avaya IP Office

XIMA

Chronicall

Active Directory

Job description

Description

JOB SUMMARY

Application / Systems Analyst are responsible for in-depth knowledge of the Systems, software and are the primary liaison between user community and the application. They conduct regular day-to-day communications, review software, and exhibit a deep understanding of the business operations and works with Team(s), Group Operations, and end users.

DUTIES & RESPONSIBILITIES

• Provides support to end users and participates in training, process improvement and quality assurance initiatives; provides new and ongoing application training.
• Configures, modifies, tests, implements, maintains and supports applications software.
• Develops thorough application knowledge within specific areas of focus.
• Write and maintain system documentation.
• Document changes to baseline requirements through standard change control process.
• Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Perform end user and application support functions including problem solving and resolution of application function defects.
• Provide systems and application training.
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
• Knowledgeable in QoS and VoIP technologies. Experience with Avaya IP Office.
• Plans and Performs the deployment, configuration, removal and management of phones and their interface with various call handlers and Avaya related applications such as XIMA and Chronicall.
• Strong understanding of active directory (AD), group policies and domain administration.
• Due to the responsibilities of the position, may be required to work beyond your regularly scheduled hours.
• On-Call responsibilities.
• Occasional travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

Requirements

EDUCATION/EXPERIENCE/KNOWLEDGE

• Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science or Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field is required.
• Strong background in programming, systems analysis, design and problem solving preferred.
• Solid understanding of computer systems, interfaces, software, and IT functions.
• Experience organizing and running multiple projects preferred.

RELATIONSHIP WITH OTHERS

Demonstrates the ability to build relationships and effectively communicate with the project team, and key clinical stakeholders, including business services, nurses and physicians.

PHYSICAL REQUIREMENTS

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, may be required lift and/or move up to 50lbs.