Client Ambassador Strategist

Veterinary United; Clinton Charter Township (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Monthly healthcare stipend

Optional dental and vision plans

Planet Fitness membership

401(k) with match after one year

Job summary

Veterinary United in Clinton Township, MI seeks a Client Ambassador Strategist to lead hospitality-driven front-desk teams across clinics. You will design onboarding, coach staff, and elevate the client experience to feel warm and seamless, like a luxury hotel guest journey.

If you thrive in guest services, lead with empathy, and enjoy building culture, this role offers opportunities to shape client care across our Michigan clinics while using collaborative tools such as Basecamp to stay

Qualifications

• Hospitality leadership and guest-service excellence required.
• Experience training or supervising front-desk teams.
• Strong empathy and presence in all client interactions.
• Excellent organizational and written/verbal communication skills.
• Collaborative mindset to foster clinic-wide service culture.
• Curiosity about veterinary medicine with willingness to learn.

Responsibilities

• Design onboarding and training programs for Client Ambassadors.
• Conduct on-site coaching visits to front-desk teams.
• Collaborate with clinic leaders to build service-focused culture.
• Improve client journey workflows and processes.
• Serve as a bridge between front desk and home office.
• Lead service initiatives around communication, empathy and hospitality.

Skills

Hospitality leadership

Front desk training

Empathy

Communication skills

Team collaboration

Vet curiosity

Tools

Basecamp

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Veterinary United, Clinton Township, MI, US

Client Ambassador Strategist
Bring Your Hospitality Heart to Veterinary Care

At Veterinary United, we believe exceptional care doesn’t start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we’re on a mission to reimagine the client experience in veterinary medicine—and we’re looking for a hospitality-driven leader to help us do just that.

If you’ve built your career in hotels, hospitality, or guest services—and have a passion for creating warm, seamless experiences—this could be your next great opportunity.

What You’ll Do

As our Client Ambassador Strategist, you’ll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You’ll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.

You’ll be responsible for:

Designing and delivering engaging onboarding and training programs for Client Ambassadors

Conducting on-site visits to coach and empower front-desk teams

Collaborating with clinic leaders to foster service-focused team culture

Improving systems and workflows that impact the client journey

Acting as a communication bridge between the front desk and our home office

Leading service initiatives focused on communication, empathy, and hospitality excellence

Using platforms like Basecamp to stay organized and connected across clinics

Who You Are

You’re a hospitality leader who believes service is an experience—not a transaction. You’re energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.

We’re looking for someone with:

A background in hotels, resorts, or hospitality leadership (strongly preferred)

Experience training or supervising guest service/front-desk teams

A natural ability to lead with empathy, confidence, and presence

Strong organizational and communication skills

A collaborative mindset and love for team culture

Curiosity about veterinary medicine (no clinical experience required—we’ll teach you!)

What We Offer

Paid time off

Monthly healthcare stipend

Optional dental and vision plans

Planet Fitness membership

401(k) with match after one year

A fun, mission-driven team that values culture and kindness

The chance to truly shape what client care looks like in veterinary medicine

Hospitality meets healing.
If you’ve ever dreamed of using your guest service background to make a real difference—this is your moment. Join us in redefining veterinary care by creating meaningful, human-centered experiences from the front desk and beyond.