Client Ambassador- SC/Bell Shelter-11-037

The Salvation Army Southern CA Division; Bell (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

The Salvation Army Bell Shelter in Bell, CA seeks a Client Ambassador to monitor the shelter facility, and ensure a safe, orderly environment for single adults experiencing homelessness.

You will explain facility rules, maintain records, greet visitors, answer calls, and prepare incident reports, while supervising client activities and assisting with daily operations.

This on-site role requires a High School diploma and CPR/First Aid within 14 days, TB clearance, and the ability to work any shift.

Qualifications

• High School Graduate with 1 year work experience.
• If in recovery, sobriety minimum of two (2) years.
• Experience in mental health and/or addictions fields preferred.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Responsibilities

• Monitor shelter facility, clients, and guests to provide a safe, orderly environment.
• Explain rules as necessary and maintain written incident reports.
• Maintain cleanliness of the facility, including restrooms.
• Answer incoming phone calls and direct to appropriate staff.
• Greet visitors and direct them to the right person.
• Prepare written reports for all incidents using logs and incident report forms.
• Maintain a safe environment inside and outside the facility.
• Perform rounds, monitor client medication, and observe activity via video monitors.
• Supervise client social activities and perform duties in a courteous, professional manner.

Skills

Customer service

Written communication

Ethics & confidentiality

Interpersonal skills

Education

High School Diploma

Job description

Job Category: Social Services

Requisition Number: CLIEN025599

• Posted : September 23, 2026
• Full-Time

Locations

Showing 1 location

Bell, CA 90201, USA

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment.

Essential Functions

The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner.

Pay rate: $21.60-$26.00

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School Graduate with 1 year work experience.
• If in recovery, must have a sobriety minimum of two (2) years.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Must be able to work any shift and/or assigned schedule.

Required

TB-cleared prior to start date.

CPR and First Aid certification a must by 14 days of start date.

High School Graduate with 1 year work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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