AES Client Ambassador (TEMP) -11-145- SC /Anaheim Emergency Shelter

The Salvation Army Southern CA Division; Anaheim (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Salvation Army Anaheim Center of Hope in Anaheim, CA is seeking an Ambassador for Shelter Services who will help transform residents' lives through trauma-informed care, maintain safety, assist with intake and front desk duties, and support light housekeeping.

This full-time position offers three shifts, weekend coverage, and opportunities to work with Case Managers to connect residents with services.

Qualifications

• High School Graduate or GED with 1 year work.
• Minimum 1 year sobriety and consistent participation in a Support Group.
• Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.
• Criminal background checks are required.
• MVR (motor vehicle record) check if necessary.
• Basic literacy and computer skills.
• CPR and First Aid certification must be obtained in one month of start date.

Responsibilities

• This role supports residents with trauma-informed care and de-escalation strategies.
• Assist in serving meals and refer residents to Case Managers as needed.
• Patrol buildings and grounds hourly to ensure safety and report issues.
• Perform light housekeeping and maintain cleanliness of rooms and facilities.
• Front desk duties: monitor desk, answer shelter calls, and complete intake data in Salvation Army software.

Skills

Sound judgment

Oral and written communication

Workplace ethics

Customer service

Office equipment

Vehicular maintenance awareness

Education

High School Diploma or GED

CPR and First Aid certification

Job description

Job Category: Social Services

Requisition Number: AESCL025508

• Posted : September 16, 2026
• Full-Time
• Rate : $18 USD per hour

Locations

Showing 1 location

Anaheim Center of Hope
Anaheim, CA 92805, USA

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under direction of the Operations Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well-being and safety of our residents, performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift.

Specific Duties

Well-being of Residents

• Using a trauma informed care approach to help our residents transform their lives
• Use conflict resolution and de-escalation communication strategies with residents displaying disruptive behavior.
• Assist in serving food to residents.
• Refer residents to Case Managers as needed.

Security of Residents and Facility

• Patrol buildings and grounds hourly to ensure the safety of all guests. Check all doors, gates and perimeter.
• Notify Residents if their actions don’t meet facility guidelines.

Assist in Light Housekeeping and Maintenance

• Change and launder bedding and towels.
• Sweep and mop resident rooms and dining hall as needed, empty trash.
• Clean Restrooms and Laundry Room as needed and keep restrooms supplied.
• Help maintain grounds for safety and cleanliness.

Front Desk

• Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift.
• Complete required data entry on Salvation Army software.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift to 25 lbs.

Minimum Qualifications

• High School Graduate or GED with 1 year work
• Minimum 1 year sobriety along with consistent participation/attendance in a Support Group.
• Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.
• Criminal background checks are required.
• MVR (motor vehicle record) check if necessary.
• Basic literacy and computer skills.
• CPR and First Aid certification must be obtained in one month of start date.

Skills, Knowledge, & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephones, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Proactively identify vehicular maintenance

Education

Required

High School or Equivalent or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.