Client Ambassador-SC/Bell Shelter-11-037

The Salvation Army USA Western Territory; Bell (CA); On-site; USD 24,796 - 28,929; Full time

Job summary

A community service organization in California is seeking a Client Ambassador to ensure safety and order at the shelter. Responsibilities include monitoring clients and facility cleanliness, maintaining records, and providing excellent customer service. Candidates must be high school graduates with one year of work experience, preferably in mental health or addictions. CPR and First Aid certification, along with TB clearance, is required before starting. The position pays between $18.00 and $21.00 per hour and offers a supportive working environment.

Qualifications

• High School Graduate with 1 year work experience.
• Must have a sobriety minimum of two (2) years if in recovery.
• Experience in mental health and/or addictions fields preferred.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Responsibilities

• Monitor shelter facility to maintain a safe environment.
• Ensure clients understand and comply with facility rules.
• Assist with facility cleanliness; monitor client medication.
• Answer phone calls and direct them as needed.
• Prepare written reports for all incidents and maintain logs.

Skills

Sound judgment

Time management

Oral communication

Written communication

Workplace ethics

Confidentiality protocols

Office equipment usage

Education

High School Graduate

Job description

Position Summary

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment.

Essential Functions

The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner.

Pay Rate

$18.00-$21.00/hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School Graduate with 1 year work experience.
• If in recovery, must have a sobriety minimum of two (2) years.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Must be able to work any shift and/or assigned schedule.

Education

High School or Equivalent (required)

Experience

TB-cleared prior to start date (required); CPR and First Aid certification a must by 14 days of start date (required); Experience in mental health and/or addictions fields preferred (preferred); 1 year work experience (required).

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.