Client Aide-Cecil Hotel

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401(k)

Job summary

JWCH Institute, Inc is seeking a Client Aide to engage with residents at the Cecil Hotel / Safe Landing Program in Downtown Los Angeles. The role involves mobility support, daily living assistance, meal access, hygiene, and emotional well-being activities.

You will document interactions, maintain a safe environment, and collaborate with the care team to promote health and recovery. Bilingual English/Spanish is preferred to support diverse participants.

Qualifications

• Strong interpersonal and communication skills in a patient-centered, trauma-informed approach.
• Ability to engage with participants in a fast-paced environment with empathy and professionalism.
• Basic computer/documentation skills and comfort with electronic records.

Responsibilities

• Build trust and rapport with participants in a dignified, respectful manner.
• Assist with mobility, meals, hygiene, and daily living activities; support access to services.
• Document interactions and changes in condition in program records and maintain confidentiality.

Skills

Communication

Trauma-informed care

Bilingual English/Spanish

Patient-centered care

Documentation

Education

High School Diploma

Tools

Microsoft Word

Electronic records

Job description

Location: Cecil Hotel, Downtown Los Angeles (CA)

Position Purpose

Under the supervision of the Nurse Manager and Program Director, the Client Aide has the responsibility to engage with patients and to assist in delivering personalized attention and support to patients living at the Cecil Hotel / Safe Landing Program. The Client Aide will help patients with daily living activities, mobility assistant, medication reminders, companionship, light housekeeping, safety monitoring, and promote physical, mental and emotional well-being.

Program Population

The Cecil Hotel/Safe Landing is an Interim Housing program that aids homeless individuals in their recovery journey, helping them improve their health conditions and enhance their social and Activities of Daily Living (ADL) skills. Some of these individuals may also grapple with mental health and substance use issues, which can occasionally manifest in behaviors such as yelling, using strong language, and displaying anger outbursts. The core responsibility of each staff member at the Cecil Hotel is to support clients in overcoming obstacles and improving their coping mechanisms, thereby reducing negative behaviors.

Principal Responsibilities

• Build trust and rapport with participants through respectful, patient-centered interactions.
• Provide support with mobility and navigation within the site, assisting participants in accessing meals, rest areas, showers, laundry, and transportation for off-site appointments.
• Assist with personal care tasks, such as dressing, hygiene, and grooming, in alignment with participants’ needs and preferences.
• Offer meal assistance when needed, ensuring participants have access to food in a dignified manner.
• Observe and document participants' physical and emotional well-being, noting any changes and communicating concerns to the care team.
• Promote participant safety and comfort, ensuring communal spaces are clean and accessible.
• Engage with participants without judgment, respecting their autonomy and lived experiences.
• Utilize harm reduction principles to support participants in making informed decisions about their health and well-being.
• Respond to participant needs with de-escalation techniques and nonviolent crisis intervention strategies.
• Maintain a safe, welcoming, and low-barrier environment where participants feel respected and supported.
• Accurately document participant interactions, observations, and changes in condition in compliance with program policies.
• Follow confidentiality protocols, ensuring participant information is shared only with authorized personnel.
• Adhere to program policies and procedures, including attendance, safety, and emergency response protocols.
• Report potential safety risks, concerns, or critical incidents to the supervisor promptly.
• Engage in ongoing training on harm reduction, trauma-informed care, de-escalation, and program operations.
• Assist in maintaining an inclusive, respectful, and collaborative team culture.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required (may be substituted for experience)
• Experience working with people experiencing homelessness, substance use, or mental health conditions preferred.
• Strong interpersonal and communication skills, with the ability to engage with participants in a patient-centered and trauma-informed manner.
• Ability to work in a fast-paced, dynamic environment, handling situations with empathy, patience, and professionalism.
• Bilingual (English/Spanish) preferred.
• Basic proficiency with documentation and computer use (email, electronic records, Microsoft Word).
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Preferred Experience & Skills

• Experience working with people experiencing homelessness or in harm reduction settings.
• Familiarity with mental health crisis intervention and de-escalation techniques.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.