Client Advocate & High-Volume Customer Support

Waste Pro USA Inc.; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Customer Service Representative to receive and process calls from customers, serving as the end-to-end point of contact and resolving issues.

You will collaborate with a team of representatives to meet call center objectives and enhance the customer service function to exceed our customers' expectations. The position involves handling a heavy volume of calls, providing clear information, offering alternatives to cancellations, and using the Tower system to update

Qualifications

• Handles a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Proficient with MS Office and fast typing.
• Ability to multi task and remain composed under pressure.

Responsibilities

• Answer incoming calls and assist customers (commercial and residential).
• Provide service quotes for new customers.
• Establish customer accounts with pricing, billing and service details.
• Resolve customer issues and escalate complex cases as needed.
• Cross-sell additional products/services where appropriate.
• Maintain accurate customer records in the Tower system.

Skills

Heavy call volume handling

Verbal, written and analytical skills

Multi-tasking under pressure

Team collaboration

Tools

Tower system

MS Office

Job description

Waste Pro USA Inc. is seeking a Customer Service Representative to receive and process calls from customers, serving as the end-to-end point of contact and resolving issues.

You will collaborate with a team of representatives to meet call center objectives and enhance the customer service function to exceed our customers' expectations. The position involves handling a heavy volume of calls, providing clear information, offering alternatives to cancellations, and using the Tower system to update