Personal Agent, Case Manager

Jobtailor; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Portland, OR is seeking a dedicated professional to assist customers and families in navigating support services using person-centered planning to assess needs and develop plans and goals.

You will secure resources in areas such as employment, housing, crisis, and direct support; address health and safety needs; advocate for people supported; and manage extensive documentation while ensuring quality and independence.

Qualifications

• Bachelor’s degree in a behavioral or social science, or closely related field; or, a Bachelor’s degree in any field and one year of human service related experience; or, an Associate degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience.
• Able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
• Must pass a reference check and criminal history background check.
• Demonstrated commitment to customer self-determination and personalized support.
• Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.

Responsibilities

• Assist customers (and their families) to navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals
• Secure resources and services (in areas such as employment, housing, crisis, and direct support providers)
• Address health and safety needs.
• Advocate with and on behalf of people supported, offering care-coordinated problem-solving skills for the caseload.
• Manage intensive paperwork including plan development, billing, daily & weekly progress notes, caseload files, and correspondence.
• Monitor the quality of services, ensuring choice and independence.

Skills

Person-Centered Planning

Resource Navigation

Advocacy Skills

Documentation Management

Customer Self-Determination

Education

Bachelor’s degree in behavioral science or social science

Bachelor’s degree in any field + 1 year human service experience

Associate degree in behavioral/social science + 2 years human service experience

High school diploma or GED + 3 years human services experience

Job description

• Assist customers (and their families) to navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals;


• Secure resources and services (in areas such as employment, housing, crisis, and direct support providers);


• Address health and safety needs.


• Advocate with and on behalf of people supported, offering care-coordinated problem-solving skills for the caseload.


• Manage intensive paperwork including plan development, billing, daily & weekly progress notes, caseload files, and correspondence.


• Monitor the quality of services, ensuring choice and independence.

Requirements

• Bachelor’s degree in a behavioral science, social science, or closely related field; or, a Bachelor’s degree in any field and one year of human service related experience; or, an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience.


• Able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.


• Must pass a reference check and criminal history background check.


• Demonstrated commitment to customer self-determination and personalized support.


• Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.

Core Competencies

Demonstrates expertise in person-centered planning, resource navigation, and advocacy for individuals in need of support services. Proficient in managing documentation and ensuring quality service delivery while promoting customer self-determination.

Highest-signal resume keywords

• Person-Centered Planning


• Resource Navigation


• Advocacy Skills


• Documentation Management


• Customer Self-Determination

ATS Optimization Keywords

Hard Skills

• Behavioral Science Degree


• Social Science Degree


• Human Services Experience


• Plan Development


• Crisis Management

Soft Skills

• Problem-Solving Skills


• Time Management


• Prioritization


• Communication Skills

Industry Keywords

• Support Services System


• Health and Safety Needs


• Quality Monitoring


• Intensive Paperwork Management


• Customer Advocacy