Client Advisor - Sawgrass Mills Outlet

Brobston Group LLC; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group LLC seeks a Client Advisor for Sawgrass Mills Outlet to deliver outstanding customer service and drive sales while leveraging clienteling tools to build lasting relationships.

The role requires use of POS and CRM systems, supports visual standards, and assists with store operations to enhance the in-store experience. Strong communication and flexibility are essential.

Qualifications

• Minimum 3 years in luxury retail or related field.
• Strong communication and digital literacy; POS experience required.
• Flexible availability including some nights, weekends, and holidays; ability to lift up to 10 lbs.

Responsibilities

• Achieve individual, category, and store sales goals and meet CRM requirements.
• Build and maintain client books; follow up on client inquiries, special orders, repairs, and returns.
• Use POS and inventory systems accurately; participate in stocking/restocking and regular store maintenance.
• Maintain professional appearance and adhere to store policies, loss prevention, and opening/closing procedures; assist in team meetings and training.

Skills

Clienteling

Sales goal attainment

Communication

Digital literacy

Team collaboration

Education

High School Diploma

Tools

POS system

CRM system

Inventory systems

Job description

Summary

The Client Advisor is responsible for delivering outstanding customer service and exceeding assigned sales goals at the Sawgrass Mills Outlet. The role focuses on building and maintaining client relationships using in-house clienteling tools, assisting with special requests, and tailoring the in-store experience. The Advisor will use POS and CRM systems, support visual standards, and help with store operations to drive business.

Responsibilities

• Achieve individual, category, and store sales goals and meet CRM requirements.
• Build and maintain client books; follow up on client inquiries, special orders, repairs, and returns.
• Use POS and inventory systems accurately; participate in stocking/restocking and regular store maintenance.
• Maintain professional appearance and adhere to store policies, loss prevention, and opening/closing procedures; assist in team meetings and training.

Requirements

• Minimum 3 years' experience, luxury retail preferred.
• Minimum High School Diploma; strong communication skills and digital literacy; POS experience required.
• Flexible availability including some nights, weekends, and holidays; ability to lift up to 10 lbs.
• Ability to work collaboratively; foreign language skills are a plus.