Client Advisor | San Marcos Premium Outlets

Amiri; San Marcos (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Dormont Manufacturing Co is seeking Client Advisors for their new retail store at San Marcos Premium Outlets. This role involves delivering high-quality client service, achieving sales goals, and building strong client relationships. Ideal candidates will have retail sales experience in luxury goods and be passionate about fashion.

Responsibilities include maintaining excellent service standards, assisting with inventory, and participating in visual merchandising. Candidates should be eager to create lasting connections and work in a team-oriented environment.

Qualifications

• 1+ years of experience in a luxury retail sales or client service role.
• Strong ability to build relationships and communicate effectively.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Achieve and exceed sales goals and key performance indicators.
• Ensure excellent service through various communication mediums.
• Participate in inventory and store merchandising as needed.

Skills

Retail Sales experience

Client Service experience

Communication skills

Time management

Creativity and passion for fashion

Education

High school or equivalent education

Job description

Purpose & Objective

AMIRI is looking for enthusiastic Client Advisors to join the Company's upcoming retail store in the San Marcos Premium Outlets! The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Duties of the Client Advisor at AMIRI include, but are not limited to:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client-focused environment, which includes offering best in class service in person, over the phone, and through electronic communication.
• Demonstrate exceptional product knowledge by engaging clients through detailing the craftsmanship and narrative of products.
• Develop vast and dynamic local and international client book and network; possess ability to grow this book/network.
• Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, and wrapping merchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.

Knowledge, Skills, and Ability Requirements:

• 1+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
• High school or equivalent education, preferred.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers) and all other office equipment.
• Can stand for extended periods, move/handle boxes and bags, must be able to lift at least 30lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.