Client Advisor | Valley Fair

AMIRI; Santa Clara (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Commission eligible

Health benefits

401(k) match

Non-accrued vacation

Job summary

AMIRI in Valley Fair, CA seeks enthusiastic Client Advisors to provide luxury client service and achieve individual sales goals. You will build an extensive client book, share in-store product storytelling, and collaborate with management to resolve issues while maintaining store standards.

Front-facing role requiring strong communication, organization, and a passion for fashion and the AMIRI brand. Eligibility for commission and comprehensive health benefits accompany a full-time schedule.

Qualifications

• 1+ years of luxury retail sales or client service experience.
• Excellent communication and relationship-building skills.
• Ability to work within a team in a luxury environment.

Responsibilities

• Achieve and exceed individual sales goals and KPI such as sales volume, units per transaction, and average dollar per transaction.
• Maintain a welcoming client-focused environment with best-in-class service in person, over the phone, and via electronic channels.
• Demonstrate product knowledge by explaining craftsmanship and narrative behind items.
• Develop local and international client book and network; grow this book/network.
• Collaborate with store and corporate management to resolve client issues in the business's favor.
• Participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in packaging merchandise upon request.
• Participate in inventory and cycle counts and protect assets by following procedures.

Skills

Retail Sales

Client Service

Education

High School Diploma or equivalent

Tools

POS system

Job description

Purpose & Objective:

AMIRI is looking for enthusiastic Client Advisors to join the Company’s upcoming retail location in Valley Fair! This role is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Job Responsibilities and Duties:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client focused environment, which includes offering best in class service in person, over the phone, and through electronic communication
• Demonstrate exceptional product knowledge by engaging clients through detailing the craftsmanshipand narrative of products.
• Develop vast and dynamic local and international client book and network; possess ability to grow this book/network.
• Partner with store and corporatemanagement teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate infloor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, and wrappingmerchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.

Knowledge, Skills, and Ability Requirements:

• Must have 1+ years Retail Sales and/or Client Service experiencein a luxury consumer goods environment.
• High school or equivalent education, preferred.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answeringphones, operating cash register, using computers) and all other office equipment.
• Can stand for extended periods, move/handle boxes and bags, must be able to lift at least 30lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

$23 - $25 an hour

• Commission eligible
• Full package health benefits
• 401(k) + Employer match
• Non-accrued vacation

Who We Are:

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand’s intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast music culture.

The brand’s trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week and a growing international presence through an expanding network of flagship destinations.

AMIRI’s culture and contemporary vision prioritize quality, creativity, and innovation across every facet of the business. Founder and Creative Director Mike AMIRI continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand’s presence expands globally and continues to emerge as one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is seeking visionary individuals with a creative and entrepreneurial mindset to join our team.