Client Advisor - Royal Hawaiian

Brobston Group; Honolulu (HI); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and long-term disability

Paid time off programs

Employee discount/perks

Retirement plan with employercontri

Job summary

The Client Advisor role at Brobston Group in Honolulu focuses on delivering outstanding client service and shaping a memorable shopping experience within a boutique setting. You will support the team, uphold the Maison standards, and actively contribute to sales and client relationship building.

Ideal candidates have fashion retail or luxury hospitality background, strong communication skills, and a passion for creating personalized looks.

Qualifications

• Preferred experience delivering high-quality service in client-facing roles, especially in fashion & accessories retail or luxury hospitality.
• Ability to create personalized looks and connect with clients.
• Strong team spirit and a proactive, problem-solving attitude.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Contribute to store sales and KPI achievement with a business mindset.
• Support management and colleagues while upholding Maison values and standards.
• Cultivate a robust client portfolio and build long-term relationships.

Skills

Customer service

Fashion retail

Communication

Job description

We are currently seeking a Client Advisor to join our dynamic boutique team.

ROLE

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.

MISSION

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and sincere way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

PROFILE

• Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have passion for the fashion culture, like to create personalized looks
• Have a business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• At ease with using tools and applications, adapts quickly with new technology
• Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

A reasonable estimate of the base compensation range for this position is $18.50/hr. - $19.50/hr. plus commission eligibility.

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• a retirement plan with employer contributions

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.