Client Advisor, Rolex - Wailea, Hawaii

Tourneau|Bucherer; Hawaii; On-site; USD 60,000 - 100,000; Full time

Job summary

Tourneau Bucherer in Hawaii seeks a Client Advisor- Rolex to deliver an exceptional luxury client experience, leveraging Rolex heritage and in-store stock. You will train peers, support Rolex sales, manage client relationships via CRM, and ensure brand standards are maintained.

Responsibilities include implementing brand strategies, merchandising Rolex products, and meeting sales objectives while maintaining a polished, professional appearance.

Qualifications

• 3+ years of relevant experience, preferably sales in luxury market.
• Bachelor’s degree or equivalent in business or related discipline preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.
• Excellent communication, interpersonal and customer relation skills.

Responsibilities

• Provide an outstanding client experience for Rolex in a luxury retail setting.
• Assist Rolex sales as necessary to close deals and enhance client discovery journey.
• Build long-term client relationships via the CRM system and follow-up.
• Maintain brand heritage knowledge and educate peers on product attributes and availability.
• Ensure visual merchandising and inventory levels align with The Rolex Way.

Skills

Clienteling

Sales excellence

Communication

Team player

Adaptable

Integrity

Customer relations

Luxury retail experience

Bilingual

Education

Bachelor's degree or equivalent in business

Tools

CRM system

Job description

Job Title: Client Advisor- Rolex

Reports to: Store Director

Division: Retail, Multi-brand

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand.This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client.It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Ensure an outstanding client experience

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
• Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.
• Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey
• Responsible for implementing brand strategies and guidelines.
• Communicate with the Bucherer USA Merchandising team to ensure appropriate inventory is available within their store location.
• Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
• Act as a mentor to other Client Advisors and utilize the Bucherer USA advantages to the fullest in order to preserve the luxury status of the product.
• Attend training session to increase product knowledge.

Meeting or exceeding sales objectives

• At a minimum, must meet sales objectives for any given month, quarter and year.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

Other

• Strictly adhere to all store security procedures.
• Set up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to ensure the Rolex area is at all times clean and attractive.
• Attendance is a crucial part of performance.Be on time.
• Help set-up or close store depending upon shift.

Training

• Consistently update staff on the Rolex brand
• Partner with Bucherer USA management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisor
• Convey the importance of the history of the brand to the Bucherer USA staff.
• Educate Bucherer USA Client Advisors on product introductions, technical complications, service etc.
• Training will be provided by both Bucherer USA and Rolex to ensure excellent client experience for every client.

Brand Management

• Ensure appropriate visual merchandising of all Rolex products in the store.
• Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
• Monitor and order supplies including cleaning kits, catalogues and other POS materials.
• Communicate with Rolex regarding sales and inventory levels.
• Execute all expectations of The Rolex Way in every client presentation.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Qulifications

• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.