Client Advisor, Rolex - Shops at Wailea, Hawaii

Tourneau|Bucherer; Kihei (HI); On-site; USD 45,000 - 70,000; Full time

Job summary

Tourneau|Bucherer is seeking a Client Advisor to deliver an exceptional Rolex brand experience in a luxury retail setting in Hawaii. You will be an expert on the brand heritage, product range and stock, while fostering long-term client relationships and utilizing CRM tools to enhance the Rolex discovery journey.

The role includes guiding clients, training fellow advisors, ensuring brand standards, and collaborating with merchandising to maintain a premium store presentation.

Qualifications

• 3+ years of relevant luxury sales experience.
• Bachelor’s degree or equivalent preferred.
• Bi-lingual language proficiency is a plus.
• Excellent communication and customer relations skills.

Responsibilities

• Create a positive, inviting and elevated environment for the discerning client.
• Train other Client Advisors on brand heritage, product range and availability.
• Assist with Rolex sales, providing product information and closing support.
• Build long-term relationships with clients using the CRM system and follow-up communications.

Skills

Clienteling

Luxury sales

Communication

Teamwork

Education

Bachelor’s degree in business

Tools

CRM software

POS systems

Job description

Overview

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Job Title

Client Advisor- Rolex

Reports to

Store Director

Division

Retail, Multi-brand

Overview

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Essential Job Responsibilities

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
• Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.
• Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey
• Responsible for implementing brand strategies and guidelines.
• Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.
• Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
• Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.
• Attend training session to increase product knowledge.

Meeting or exceeding sales objectives

• At a minimum, must meet sales objectives for any given month, quarter and year.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

OTHER

• Strictly adhere to all store security procedures.
• Set up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to ensure the Rolex area is at all times clean and attractive.
• Attendance is a crucial part of performance. Be on time.
• Help set-up or close store depending upon shift.

Training

• Consistently update Tourneau|Bucherer staff on the Rolex brand.
• Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.
• Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.
• Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.
• Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.

Brand Management

• Ensure appropriate visual merchandising of all Rolex products in the store.
• Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
• Monitor and order supplies including cleaning kits, catalogues and other POS materials.
• Communicate with Rolex regarding sales and inventory levels.
• Execute all expectations of The Rolex Way in every client presentation.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.
• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.