Brand Ambassador - Palo Alto

Brunello Cucinelli; Palo Alto (CA); On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid holidays

Generous paid time-off policy

Career development opportunities

Job summary

A luxury fashion brand located in Palo Alto is seeking a Client Advisor to deliver exceptional service and build customer loyalty. Candidates should have a strong affinity for the brand, at least 3-5 years of experience in an elevated retail or hospitality environment, and excellent customer service skills. Responsibilities include maximizing sales opportunities, acting as a brand ambassador, and maintaining visual merchandising standards. The position offers an hourly pay scale of $25 to $30 plus a competitive benefits package.

Qualifications

• 3-5 years’ experience in elevated retail or hospitality environments.
• Strong affinity for the brand and its philosophy.
• Availability to work varied schedules including weekends and holidays.

Responsibilities

• Provide industry leading customer service to build guest loyalty.
• Maximize sales opportunities and drive repeat business.
• Act as a brand ambassador and embody the brand's lifestyle.
• Ensure visual merchandising standards are maintained.
• Support inventory management to prevent shrink and loss.

Skills

Customer service skills

Networking skills

Verbal communication skills

Written communication skills

Ability to stand for multiple hours

Education

High School Diploma

Tools

POS systems

Microsoft Outlook

Microsoft Excel

Job description

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

Client Advisors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Client Advisors are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities:

• Provide industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintains awareness of all current marketing and promotional activity.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others.
• Proactively seeks feedback for performance and opportunities for growth.

Qualifications:

• Strong affinity for Brunello Cucinelli brand and philosophy.
• High School Diploma required.
• 3-5 years’ experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours and lift up to 40 pounds on occasion.
• Availability to work a varied schedule each week including weekends and holidays.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Pursuant to the California Pay Transparency Law, the hourly pay scale for this position is $25 to $30 per hour. Compensation decisions are based on a variety of factors, including but not limited to relevant skills, training, years of experience related to the role, education, and internal organizational considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package, which includes health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities within a dynamic team.