Client Advisor - New York Fifth Ave

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Dolce & Gabbana in New York is seeking a Client Advisor to provide exceptional luxury retail service while achieving sales targets. The role requires in-depth product knowledge, strong communication skills, and the use of CRM tools to build client relationships.

The ideal candidate will have over 3 years of luxury retail sales experience and the ability to deliver personalized service that exceeds client expectations.

Qualifications

• 3+ years of experience in luxury retail sales.
• Strong communication and client relationship skills are essential.
• Proven ability to meet sales targets.

Responsibilities

• Provide impeccable, personalized service to clients.
• Tailor the client experience to exceed expectations.
• Mentor teammates to contribute to a smooth sales environment.
• Demonstrate excellent product knowledge about brand heritage.
• Use CRM to build and grow client relationships.
• Work to achieve individual and store sales goals.
• Assist with merchandising and maintenance of the shop floor.

Skills

Luxury retail sales experience

Strong communication skills

Client relationship management

Tools

CRM tools

Job description

Summary

The Client Advisor delivers exceptional luxury retail service on the sales floor, acting as a brand ambassador for Dolce & Gabbana while achieving individual and store sales targets. The role requires deep product knowledge, a client-focused approach, and collaboration with the sales team to maintain the store’s image and operational standards. The Advisor uses CRM tools to build and retain client relationships and to source new business.

Responsibilities

• Provide impeccable, personalized service to clients and represent the brand at all times.
• Tailor the client experience to exceed expectations and support the sales ceremony on the shop floor.
• Mentor teammates and contribute to a smooth-running sales environment.
• Demonstrate excellent product knowledge and understanding of brand history and heritage.
• Use CRM to monitor, update, and grow client relationships and source new clients.
• Work to achieve individual and store sales goals and support sales initiatives and objectives.
• Assist with merchandising and maintenance of the shop floor.

Requirements

• 3+ years of luxury retail sales experience.
• Strong communication and client relationship skills.
• Experience with Women’s and Men’s ready-to-wear.
• Proven ability to meet sales targets and utilize CRM tools.