Client Advisor- Neiman Marcus NorthPark

Valentino; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Valentino is seeking a Client Advisor in Dallas, TX. You will create memorable luxury experiences, manage client relationships, and drive sales through proactive client engagement and impeccable service. Knowledge of fashion trends, CRM usage, and experience with POS systems is essential.

The role requires flexibility to work evenings, weekends, and holidays in a fast-paced boutique environment. Join a brand that values artistry, client connection, and teamwork.

Qualifications

• Experience in luxury retail with a client-focused approach.
• Proven track record of achieving sales targets.
• Strong verbal and written communication skills.
• Ability to operate a retail POS and basic MS Office tools.

Responsibilities

• Master the Client Journey to build long-term relationships.
• Deliver Valentino Couture Service in all sale phases.
• Engage clients and use CRM tools to reach targets.
• Maintain product knowledge and current fashion trends.
• Collaborate with team to uphold display and store standards.
• Handle returns, repairs, and customer inquiries.
• Support store operations and inventory as needed.

Skills

Clienteling

Sales excellence

Verbal communication

Written communication

POS system

MS Office

CRM knowledge

Flexible schedule

Tools

POS system

MS Office

Job description

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

At Valentino, we don’t just sell products — we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations

• Knowledge and understanding of company policies and procedures
• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.