Client Advisor/ Stylist- South Coast Plaza

Sabceducation; Costa Mesa, Northern (CA, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Commission opportunities

Medical, dental, and vision coverage

401(k) retirement savings plan

Paid Time Off (PTO) and paid sick time

Job summary

Maison Valentino in Costa Mesa is seeking a Client Advisor to build relationships, deliver exceptional service, and curate personalized shopping experiences that inspire loyalty and drive boutique performance.

You will master the client journey, engage with existing and potential clientele, and use CRM tools to reach targets while staying aligned with brand standards and seasonal offerings.

The role offers career growth within a globally recognized luxury brand with a competitive benefits package.

Qualifications

• Previous luxury retail sales with relevant clientele focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele and customer relationship building skills.
• Strong verbal and written communication skills.
• Computer skills to operate POS and MS Office (Word, Excel, Outlook).
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Deliver Valentino Couture Service at every stage of the sale process.
• Achieve sales, KPIs and CRM targets through proactive client engagement.
• Utilize CRM tools and clienteling to reach targets within timeframes.
• Maintain product knowledge and uphold brand presentation standards.

Skills

Luxury retail

Sales results

Client relationship

Verbal & written communication

POS system

MS Office

Flexible schedule

Tools

POS system

MS Office

Job description

Location:

Costa Mesa, US

ID: 12579

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

At Valentino, we don't just sell luxury products, we create unforgettable experiences. Every interaction is an opportunity to bring dreams, emotion, and craftsmanship to life. As a Client Advisor, you will serve as a brand ambassador, building meaningful relationships with clients, delivering exceptional service, and curating personalized shopping experiences that inspire loyalty and drive boutique performance.

What We Offer

• Hourly pay range: $22.00 - $24.00 per hour
• Commission opportunities in addition to base pay
• Competitive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan
• Paid Time Off (PTO) and paid sick time
• Career growth and development opportunities within a globally recognized luxury brand

Compensation is based on experience, qualifications, and market factors and may be modified at any time in accordance with applicable laws.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations

• Knowledge and understanding of company policies and procedures
• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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