Client Advisor - Beverly Hills Rodeo Drive

Brobston Group; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Paid time off

Employee discount

Retirement plan

Job summary

CELINE in Los Angeles is seeking a Client Advisor for a permanent position. You will engage clients with luxury product knowledge and drive sales in a fast-paced boutique environment.

You will manage client books, promote store events, coordinate shipping and alterations, and maintain the store image while delivering exceptional service. A Bachelor's degree or equivalent and 3+ years in luxury retail are preferred; competitive benefits apply.

Qualifications

• Minimum 3 years in a retail setting, preferably in luxury retail.
• Proficient with computers and software packages.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Incorporate product knowledge to maximize sales per transaction.
• Capture customer information for database entry and promotions.
• Promote store events via email, phone, and personalized notes.
• Maintain and expand a client book and follow up on shipping/alteration issues.
• Assist in housekeeping and store image maintenance; support shipping and inventory control.

Skills

Retail sales

Luxury product knowledge

Client books management

Customer service

Flexibility

Education

Bachelor's degree or equivalent experience

Tools

Software packages

Job description

Position: Client Advisor

PERMANENT

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR IMPACT:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested

KEYS FOR SUCCESS

Education: Bachelors or equivalent experience

Experience:

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Candidates with client books strongly preferred
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• Tech Savvy - ability to learn and utilize various software programs
• Service orientation and customer focused
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this position ranges from $25.00- $28.00. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.