Client Advisor

Brobston Group LLC; Portland (OR); On-site; USD 40,000 - 70,000; Full time

Job summary

Brobston Group LLC is seeking a brand ambassador for luxury retail in Portland, OR. The role focuses on clienteling and delivering the Tiffany Experience through personalized service and proactive relationship-building.

You will nurture client relationships, drive repeat business, and consistently meet store targets while handling data with care and leveraging feedback to elevate the client experience.

Qualifications

• Experience in retail, luxury retail, or client-facing hospitality with a track record of results.
• Ability to connect with clients, build trust, and cultivate long-term relationships.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems, client-tracking tools, and Outlook/email.
• Authorization to work in the United States.

Responsibilities

• Provide attentive, personalized service during every client interaction and appointment.
• Develop and maintain client relationships to grow outreach and lifetime value.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.
• Capture and maintain accurate client data and leverage feedback and NPS insights.
• Convert clients through discovery and styling, promoting product pillars and repeat sales.
• Support hospitality and store amenities to create unique in-store experiences.

Skills

Retail experience

Luxury retail

Clienteling

Sales targets

Tools

POS systems

Client tracking tools

Microsoft Outlook

Job description

Summary

Deliver the Tiffany Experience by acting as a brand ambassador and creating memorable, elevated moments for every client. Build and deepen client relationships through proactive clienteling to drive repeat business and consistently meet or exceed store commercial targets.

Responsibilities

• Provide attentive, personalized service using the Tiffany touch during every client interaction and appointment.
• Develop and maintain client relationships to grow outreach business and drive lifetime value.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.
• Capture and maintain accurate client data and leverage client feedback and NPS insights to elevate experiences.
• Convert clients through discovery and styling, promoting key product pillars and repeat sales.
• Support hospitality and store amenities to create unique in-store experiences.

Requirements

• Experience in retail, luxury retail, or client-facing hospitality roles with a proven track record of commercial results.
• Ability to connect with clients, build trust, and cultivate long-term relationships.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base and deliver consistent brand-aligned service.
• Proficiency with point-of-sale systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States.