Client Advisor

Brobston Group LLC; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Brobston Group LLC is seeking a Junior Client Advisor to join its Miami boutique in a full-time, on-site role. The ideal candidate has luxury watch sales experience and a polished, client-focused presence to welcome guests and support Senior Client Advisors.

You will present timepieces, help build client relationships, and grow into a Client Advisor role. The position requires a willingness to learn, strong initiative, and the ability to work weekends and events in a vibrant retail environment.

Qualifications

• 2–4 years of experience selling luxury timepieces in a watch boutique.
• Fluency in English and Spanish; Portuguese is a plus.
• Comfort working in a CRM system; Zoho experience is a plus.
• Polished, charismatic, and personable presence with the ability to connect with discerning clients.
• Willingness to learn from Senior Client Advisors and contribute to a team.
• Strong self-direction and proactive approach.
• Ability to work full-time on-site in Miami, including Saturdays and events.

Responsibilities

• Welcome walk-in guests and conduct appointments with new clients in a polished, professional manner.
• Support Senior Client Advisors during appointments and throughout the daily operation of the boutique.
• Present timepieces with accuracy, confidence, and attention to product history, craftsmanship, and technical details.
• Identify high-potential collectors, introduce them to a Senior Client Advisor, and help support the relationship as it develops.
• Build and maintain a network within the Miami market to generate new client opportunities.
• Represent the boutique at client events, collector gatherings, and other industry-facing functions.
• Maintain complete and accurate client records in CRM, including: Appointment notes, Wish lists, Visit history, Follow-up activity.
• Execute timely, personalized follow-up after client visits and appointments.
• Handle appointment preparation and floor support tasks, including retrieving timepieces, preparing boxes and paperwork, and resetting client areas.
• Assist with service intake and after-sales conversations in partnership with the customer care team.
• Uphold daily standards for hospitality, presentation, discretion, and merchandising.
• Study the collection and continue building product knowledge, sales technique, and understanding of the client experience.

Skills

English fluency

Spanish fluency

Luxury watch sales

CRM experience

Tools

Zoho CRM

Job description

Overview

Our client is seeking a Junior Client Advisor to join its Miami boutique in a full-time, on-site role. This position is designed for someone with prior luxury watch sales experience who brings a polished, warm presence, strong initiative, and a genuine interest in learning from senior team members. Working closely with Senior Client Advisors, the Junior Client Advisor will support appointments, welcome new and returning clients, and help deliver a highly personalized experience with a clear path toward growth into a Client Advisor role.

Responsibilities

• Welcome walk-in guests and conduct appointments with new clients in a polished, professional manner.
• Support Senior Client Advisors during appointments and throughout the daily operation of the boutique.
• Present timepieces with accuracy, confidence, and attention to product history, craftsmanship, and technical details.
• Identify high-potential collectors, introduce them to a Senior Client Advisor, and help support the relationship as it develops.
• Build and maintain a network within the Miami market to generate new client opportunities.
• Represent the boutique at client events, collector gatherings, and other industry-facing functions.
• Maintain complete and accurate client records in CRM, including:
  • Appointment notes
  • Wish lists
  • Visit history
  • Follow-up activity
• Execute timely, personalized follow-up after client visits and appointments.
• Handle appointment preparation and floor support tasks, including retrieving timepieces, preparing boxes and paperwork, and resetting client areas.
• Assist with service intake and after-sales conversations in partnership with the customer care team.
• Uphold daily standards for hospitality, presentation, discretion, and merchandising.
• Study the collection and continue building product knowledge, sales technique, and understanding of the client experience.

Requirements

• 2-4 years of experience selling luxury timepieces in a watch boutique or watch department, required.
• Fluency in English and Spanish, required. Portuguese is a plus.
• Comfort working in a CRM system. Zoho experience is a plus.
• Polished, charismatic, and personable presence with the ability to connect naturally with discerning clients and collectors.
• Comfort working in a support role while learning from Senior Client Advisors and contributing to a team-driven sales floor.
• Proactive approach and strong self-direction, with the judgment to recognize what needs to be done without constant instruction.
• Ability to take direction well, welcome coaching, and apply feedback effectively.
• Strong follow-through, attention to detail, and commitment to honoring client commitments.
• Genuine interest in horology and willingness to study product, movements, and brand history in depth.
• High level of discretion and professionalism in handling client relationships and information.
• Ability to work a full-time, on-site schedule in Miami, including Saturdays, some evenings, and occasional events outside standard boutique hours.
• Clear potential and desire to grow into a Client Advisor position over time.