Client Advisor

MCM Worldwide; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MCM Worldwide in Houston, TX is seeking a driven luxury retail sales associate to deliver exceptional service and drive sales.

You will build lasting client relationships, manage a client-book, and contribute to a premium in-store experience. Applicants need at least two years in luxury retail, with strong communication and a fashion-forward mindset.

Join a fast-paced environment where you will thrive on targets, teamwork, and delivering couture-level client service.

Qualifications

• Minimum two years’ experience in luxury retail environment.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Ability to thrive within a high paced environment and multi-task.
• Positive, outgoing, sales-focused personality.
• Proficient in operating a retail point of sale system, Word, Excel and email.
• Must possess a strong desire for fashion and be results-driven.

Responsibilities

• Provide exceptional sales and customer service.
• Build relationships and generate personal business through client-book and post-sale follow-up.
• Exceed monthly sales goals and develop weekly sales plans and strategies.
• Maintain visual standards and support selling floor upkeep.
• Assist clients with repairs and advise on best-fit pieces; create custom pieces as needed.
• Assist in inventory control on the stockroom and selling floor.

Skills

Customer service

Interpersonal communication

Sales driven

Multi-tasking

Adaptability

Retail POS

MS Word

MS Excel

Email

Education

High school diploma or equivalent

Tools

Retail POS system

MS Word

MS Excel

Job description

Description

Our Brand:

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

For further information about MCM: www.mcmworldwide.com

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities:

• Responsible for providing exceptional sales and customer service.
• Initiates and builds relationships and core personal business through creative selling and use of client-book, mailings, and completes sale through post sale follow up.
• Exceed monthly sales goals on a consistent basis, establish weekly sales plan and selling strategies
• Assists in maintaining the visual and general maintenance of the selling floor
• Handle customer's repairs and advised clients about best fit of pieces according to clients' needs and as such created new custom design pieces
• Assist in the maintenance of all inventories in the stockroom and on the selling floor

Experience & Key Competencies:

• Minimum of two years’ experience in luxury retail environment, required.
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Ability to thrive within a high paced environment, ability to multi-task with ease.
• A positive, outgoing, high-energy personality that is entrepreneurial and sales focused.
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must possess a strong desire for fashion, and be results driven