Client Advisor

MCM WORLDWIDE; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

MCM WORLDWIDE in Chicago is seeking an enthusiastic luxury retail salesperson to join our global brand. You will deliver exceptional service, build relationships with clients, and contribute to an engaging store experience.

You should have at least two years in luxury retail, outstanding communication, a passion for fashion, and the ability to multitask in a fast-paced environment. Proficiency with POS systems and MS Office helps you thrive in a dynamic, client-focused atmosphere.

Qualifications

• Minimum of two years’ experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Ability to thrive in a high-paced environment and multitask confidently.
• A positive, outgoing, high-energy, entrepreneurial, and sales-focused personality.
• Computer skills, including retail point-of-sale system operation, Word, Excel, and email.
• Strong desire for fashion and a results-driven mindset.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships and personal business through creative selling, client-book use, mailings, and post-sale follow-up.
• Exceed monthly sales goals consistently and establish weekly sales plans and selling strategies.
• Assist in maintaining the visual presentation and general upkeep of the sales floor.
• Handle customer repairs and advise clients on solutions, including custom design pieces.
• Assist in inventory management in the stockroom and on the selling floor.

Skills

Luxury retail experience

Interpersonal & communication skills

Customer service orientation

Multitasking in fast-paced environment

Sales-driven & entrepreneurial mindset

POS system proficiency

Fashion enthusiasm & results-driven

Tools

POS systems

Microsoft Word

Microsoft Excel

Email clients

Job description

Our Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and cutting‑edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies bold, rebellious, and aspirational design, revolutionizing classic aesthetics with futuristic materials. The brand appeals to the 21st‑Century Global Nomad generation – MCM’s millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries.

MCM is distributed online and in 650 stores worldwide, including Munich, Berlin, Zürich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, the Middle East, and more.

For further information about MCM: www.mcmworldwide.com.

Working With Us

Our workforce is highly collaborative and works across offices and stores worldwide, forming a multinational and multicultural organization. We uphold the culture and values of MCM by maintaining high legitimacy and ethical standards. All employees strive to be high‑performing individuals that reflect the diversity of the communities where we live and work. MCM is committed to diversity and inclusion, actively recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues, and fostering an inclusive environment that prioritizes respect. We have zero tolerance for any form of harassment, insult, or defamation.

Key Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships and personal business through creative selling, client‑book use, mailings, and post‑sale follow‑up.
• Exceed monthly sales goals consistently and establish weekly sales plans and selling strategies.
• Assist in maintaining the visual presentation and general upkeep of the sales floor.
• Handle customer repairs and advise clients on solutions, including custom design pieces.
• Assist in inventory management in the stockroom and on the selling floor.

Experience & Key Competencies

• Minimum of two years’ experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Ability to thrive in a high‑paced environment and multitask confidently.
• A positive, outgoing, high‑energy, entrepreneurial, and sales‑focused personality.
• Computer skills, including retail point‑of‑sale system operation, Word, Excel, and email.
• Strong desire for fashion and a results‑driven mindset.