Client Advisor

MCM WORLDWIDE; New York (NY); On-site; USD 26,174 - 30,307; Full time

Job summary

MCM WORLDWIDE in New York is seeking a luxury retail associate with a proven track record in delivering exceptional service and achieving sales goals. You will engage clients, build relationships, manage inventory on the floor, and contribute to a high-energy, fashion-focused team.

Experience in luxury retail, strong interpersonal and communication skills, and the ability to multi-task in a fast-paced setting are essential for success in this role.

Qualifications

• Minimum of two years’ experience in luxury retail environment.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and priorities.
• Ability to thrive in a high paced environment and multi-task with ease.
• Positive, outgoing, high-energy personality that is entrepreneurial and sales focused.
• Computer skills to include operation of POS, Word, Excel and email.
• Strong desire for fashion and results driven.

Responsibilities

• Provide exceptional sales and customer service to clients.
• Initiate and build relationships and core business through selling and client-book.
• Exceed monthly sales goals and develop weekly selling strategies.
• Assist in maintaining the visual and general maintenance of the selling floor.
• Handle repairs and advise clients on best fit, creating custom design pieces.
• Assist in inventory maintenance on the stockroom and selling floor.

Skills

Interpersonal skills

Customer service

Sales driven

Multi-tasking

Fashion interest

POS system

Communication

Tools

POS system

Word

Excel

Email

Job description

Our Brand: MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

Description Our Brand: MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com

Working With Us With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards. Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities:

• Responsible for providing exceptional sales and customer service.
• Initiates and builds relationships and core personal business through creative selling and use of client-book, mailings, and completes sale through post sale follow up.
• Exceed monthly sales goals on a consistent basis, establish weekly sales plan and selling strategies
• Assists in maintaining the visual and general maintenance of the selling floor
• Handle customer's repairs and advised clients about best fit of pieces according to clients' needs and as such created new custom design pieces
• Assist in the maintenance of all inventories in the stockroom and on the selling floor

Experience & Key Competencies

• Minimum of two years’ experience in luxury retail environment, required.
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Ability to thrive within a high paced environment, ability to multi-task with ease.
• A positive, outgoing, high-energy personality that is entrepreneurial and sales focused.
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must possess a strong desire for fashion, and be results driven

Salary Description

$19.00-$22.00 / hr