Sales Lead

Oniverse - Falconeri Hudson Yards; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, and

Vision coverage

401K matching

Paid Time off

Sick Time

Parental Leave

Pre-Tax commuter benefits

Referral bonus

Employee discount

Free Uniform

Job summary

Falconeri Hudson Yards is seeking a driven retail sales associate to deliver exceptional customer service and drive sales in a luxury shopping environment. You will engage clients, share product knowledge, and build lasting relationships to boost store performance.

Responsibilities include maintaining POS operations, updating client records, and adhering to visual and housekeeping standards. The role requires flexibility for holidays and weekends and the ability to lift items as needed in a

Qualifications

• High School graduate or equivalent.
• Minimum 2 years of experience in customer service and luxury retail.

Responsibilities

• Capture customers’ information using multiple means (phone and written follow-up).
• Manage client book and follow up on shopping experience and inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate strong product knowledge to maximize sales opportunities.
• Operate POS system, send EOD emails, and handle opening/closing procedures.
• Maintain store cleanliness and visual standards across sales floor, fitting rooms, and backroom areas.

Skills

Customer service

Sales skills

Communication

Presentation

Team collaboration

Flexibility

Languages (preferred)

Education

High school diploma

Tools

POS system

Job description

About the brand:Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network in 22 countries, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US with several new store openings across the country.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTSBe responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contactClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructionsAchieve and exceed personal sales and productivity goals agreed upon with your Store ManagerDemonstrate a full knowledge of the product including benefits to maximize the sales opportunityUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environmentPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.Supporting managers in maintaining the visual and housekeeping standards of the storeAble to successfully operate our POS system, send eod emails, opening and closing proceduresStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.JOB QUALIFICATIONSEligibility to work in the US for any EmployerHigh School graduate or equivalentMinimum 2 years of experience in customer service and contemporary or luxury retail industryExcellent verbal, written communication and sales skills, with a strong customer service orientationCommitment, being self-motivated and goal orientedImpeccable presentation and the ability to thrive in a demanding environmentProblem solving mindsetAbility to work a flexible schedule, including holidays and weekendsAbility to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)LANGUAGE SKILLS (Preferred, but not required):Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer baseCOMPENSATION & BENEFITS PACKAGEHourly plus monthly commissionsHealth Benefits, including Medical, Dental and Vision401K matchingPet InsurancePaid Time off and Sick TimeParental LeavePre-Tax commuter benefits for transit and parkingReferral bonusEmployee discountFree Uniform