Client Advisor

Oniverse - Falconeri Hudson Yards; New York (NY); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits (Medical)

Dental Coverage

Vision Coverage

401K matching

Employee discount

Paid Time off

Parental Leave

Pre-Tax commuter benefits

Referral bonus

Free uniform

Descrizione del lavoro

Falconeri Hudson Yards in New York seeks a customer-focused retail associate to drive sales and deliver an exceptional luxury experience. You will capture client information, manage a client book, and collaborate with the store team to maintain impeccable presentation.

The ideal candidate has 3+ years in luxury retail, strong verbal and written communication, a professional appearance, and the ability to work a flexible schedule including holidays.

Competenze

• High School diploma or equivalent.
• 3+ years in customer service or luxury retail.
• Strong verbal and written communication; sales-driven.
• Self-motivated, presentable and goal-oriented.
• Flexible schedule including holidays and weekends.
• Chinese language proficiency for customer service.

Mansioni

• Capture customers’ information and follow up via phone and written contact.
• Manage client book and follow up on shopping experiences.
• Meet and exceed personal sales and productivity targets.
• Demonstrate product knowledge to maximize sales opportunities.
• Collaborate with store manager and analyze KPIs.
• Maintain visual and housekeeping standards of the store.
• Operate POS system; process opening/closing procedures.
• Ensure store cleanliness of sales floor and backroom areas.

Conoscenze

Customer service

Sales skills

Communication

Team collaboration

Formazione

High School diploma or equivalent

Strumenti

POS system

Descrizione del lavoro

About the brand:Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network in 22 countries, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US with several new store openings across the country.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTSBe responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contactClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructionsAchieve and exceed personal sales and productivity goals agreed upon with your Store ManagerDemonstrate a full knowledge of the product including benefits to maximize the sales opportunityUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environmentPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.Supporting managers in maintaining the visual and housekeeping standards of the storeAble to successfully operate our POS system, send eod emails, opening and closing proceduresStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the storeJOB QUALIFICATIONSEligibility to work in the US for any EmployerHigh School graduate or equivalentMinimum 3 years of experience in customer service and contemporary or luxury retail industryExcellent verbal, written communication and sales skills, with a strong customer service orientationCommitment, being self-motivated and goal orientedImpeccable presentation and the ability to thrive in a demanding environmentProblem solving mindsetAbility to work a flexible schedule, including holidays and weekendsAdditional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)Language Skills (Essential Function):This position requires proficiency in Chinese to provide effective customer service at this location. A significant portion of customers interactions prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.COMPENSATION & BENEFITS PACKAGEHourly plus monthly commissionsHealth Benefits, including Medical, Dental and Vision401K matchingPet InsurancePaid Time off and Sick TimeParental LeavePre-Tax commuter benefits for transit and parkingReferral bonusEmployee discountFree uniform