Client Advisor

IWC Schaffhausen; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Richemont in Boston seeks a dedicated IWC Client Advisor to deliver exceptional client experiences and achieve personal and boutique sales targets. You will act as an ambassador of IWC at all times, hosting clients and developing meaningful relationships through CRM and clienteling.

You will know IWC history and product lines, stay ahead of luxury trends, and collaborate with the boutique team to maintain world-class visuals and service standards. The position includes a strong benefits package.

Qualifications

• 3–5 years of experience in sales or hospitality.
• Background in Sales or Hospitality preferred.
• Fluent in English and comfortable with video chat software.

Responsibilities

• Host clients and stakeholders with a personalized customer experience.
• Acknowledge selling watches, accessories and services; exceed turnover targets.
• Identify sales opportunities inside and outside the boutique to recruit prospects.
• Develop and maintain client relationships and CRM clienteling activities.
• Handle customer service requests and related processes.
• Know IWC’s history, products and partnerships; stay current on luxury trends.
• Deliver outstanding client service and act as a brand ambassador.
• Organize and execute all operational tasks with care and precision.
• Maintain boutique visuals according to global standards and support team goals.

Skills

Fluent English

Team player

Excellent communicator

Curious

Independent leads

Result oriented

Selling skills

Organized

Emotional intelligence

Etiquette

Open personality

Eager to learn

Creative

Job description

Role Overview

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique.
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Qualifications

Education

• 3-5 years of experience in sales or hospitality
• Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities

• Fluent in English
• Comfortable with Video chat softwares

Personal Skills

• Strong Team player mindset
• Excellent communicator with ability to develop strong networks
• Curious and resourceful
• Able to work independently on creating sales leads
• Result-oriented and driven
• Strong selling skills
• Accountable and reliable
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competences and empathetic
• Has perfect manners and can maintain a conversation elegantly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range

$23 - $26

Salary will be determined based on relevant skills and experience.