Client Administrator IV - Private Debt & CLO

M&T Bank Corporation; Baltimore (MD); On-site; USD 66,000 - 112,000; Full time

Job summary

An established industry player is seeking a Client Administrator IV to join their dynamic Loan Market Solutions Division. This role offers a unique opportunity to enhance client experiences through innovative processes and technology. The ideal candidate will thrive in a fast-paced environment, engaging in diverse responsibilities from daily cash applications to compliance reporting. With a strong emphasis on teamwork and continuous improvement, this position allows for significant career growth and development. Join a company committed to equity and employee satisfaction, where your contributions will make a meaningful impact on client servicing and operational excellence.

Benefits

Competitive compensation

Full medical & dental benefits

Generous paid time off (PTO)

401(k) match at 5%

Tuition assistance

Paid parental leave

Stock purchase options

Wellness discounts

Qualifications

• Bachelor's degree with 4+ years of client-facing experience.
• Strong customer service focus and excellent communication skills.

Responsibilities

• Evaluate processes and implement solutions collaboratively.
• Support client relationships and perform cash application.

Skills

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

Team Collaboration

Education

Bachelor's Degree

Finance, Business, Economics or Accounting

Tools

Microsoft Office

SQL

Clearpar

Solvas/CDO Suite

SEI

Wall Street Office

LoanIQ

Job description

Client Administrator IV - Private Debt & CLO

Overview:

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply.

Primary Responsibilities:

• Continuous reassessment and evaluation of processes is engrained in the team’s DNA. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in.
• Supporting the Relationship Manager with oversight of client relationships
• Performing daily cash application and position reconciliation
• Performing daily and monthly tie-outs of underlying loan characteristics
• Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved
• Assisting with global asset set up and maintenance
• Performing trade and wire processing for daily trading activity
• Strategize, recommend, and implement innovative ideas for improved daily workflows
• Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments
• Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promoting an environment that supports diversity and reflects the M&T Bank brand.
• Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completing other related duties as assigned.

HOW YOU CAN GROW YOUR CAREER:

Our team employs extensive cross-training in order to provide employees with a comprehensive view of all aspects of servicing our clients. This position will provide the opportunity to learn various roles, processes & procedures to meet client expectations. Defining and building individualized career pathing for our staff including leadership, project related, client relationship, operations and analytics roles.

Education and Experience Required:

Bachelor’s degree and a minimum of 4 years' relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ relevant work experience with direct client contact.

Strong focus on customer service and satisfaction.

Excellent verbal and written communications skills.

Education and Experience Preferred:

Bachelors Degree in Finance, Business, Economics or Accounting.

Highly Proficient in Microsoft Office, SQL.

Exceptional organizational skills with an attention to detail.

Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills.

Demonstrated ability to work as part of a team, as well as contribute on an individual basis.

Familiarity with various loan products – Bi-Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies.

Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager.

System / Application experience - Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ.

Benefits:

• Competitive compensation
• Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
• Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
• 401(k) match at 5% with options for Roth and discretionary employer contributions
• A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
• Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

Position may be based anywhere throughout the U.S.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $66,979.45 - $111,632.42 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America