Client Administrator

Mariani Landscape; Lake Bluff (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Mariani Landscape is seeking a Client Administrator to be a key contact for clients and a trusted partner to internal teams in Lake Bluff, IL. You will handle inquiries, service requests, billing support, and account maintenance to keep services running efficiently.

The role involves coordinating with Client Representatives, Operations, and Accounting, maintaining accurate client records, and assisting with onboarding and documentation management.

Qualifications

• Two or more years of customer service, administrative support, or related experience.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel).
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner.
• Coordinate communication between clients, Client Representatives, Operations, and other internal departments.
• Maintain client records and process service requests, account changes, and follow-ups.
• Assist with billing inquiries and coordinate resolution with Accounting and Operations.
• Serve as a primary contact for client inquiries via phone, email, and other channels.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Education

Associate degree in Business Administration

Tools

CRM software

ERP software

Aspire

Job description

Work With The BestWe are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.POSITION SUMMARY: Mariani Landscape is hiring a Client Administrator. As a Client Admin, you are a key point of contact for our clients and a trusted partner to our internal teams. You will provide administrative, operational, and customer service support, handling client inquiries, service requests, billing support, and account maintenance. You will work closely with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.JOB DUTIES AND RESPONSIBILITIES:Respond to client questions about services, billing, contracts, and accounts in a timely, professional mannerCoordinate communication between clients, Client Representatives, Operations, and other internal departmentsCreate, maintain, and update client records in company systems, including billing, contact, service, and property detailsProcess and track service requests, account changes, and follow-up items through completionSupport client onboarding and ensure accurate account setupManage contracts, change orders, renewals, and service agreement documentationAssist with billing inquiries and coordinate resolution with Accounting and OperationsHelp resolve client concerns and escalate issues that need additional support or decisionsServe as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as neededKeep accurate documentation of client communications, requests, and resolutionsGenerate reports and provide administrative support as requestedIdentify opportunities to improve client service processes and operational efficiencyHelp train new team members, share client feedback, and pitch in on other department or business needs, such as snow removal emergencies or holiday retailQUALIFICATIONS:Two or more years of customer service, administrative support, client support, or related experienceStrong verbal and written communication skillsStrong organizational and time management skills, with the ability to manage a high-volume workload and juggle competing prioritiesProficiency in Microsoft Office, including Outlook, Word, and ExcelHigh accuracy and attention to detailStrong problem-solving and customer service skillsAssociate degree in Business Administration, Communications, or a related field (not required)Experience in landscaping, construction, property management, or another service-based industryExperience with CRM, ERP, or service management software, including Aspire or similar business management softwareThe Perks401(k) plan with company matchMedical insuranceDental insuranceVision insuranceFSA/HSAPerkSpotLong-Term Disability and Life InsurancePaid time OffTuition Reimbursement (after one year of service)Pay TransparencyMariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.Position Range:$21.00 - $25.00 per hourPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.