Associate Client Representative

Mariani-Enterprises,-LLC; Bridgman (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Long-Term Disability

Paid time Off

Tuition Reimbursement

Pay Transparency

Job summary

Mariani Landscape is seeking an Associate Client Representative to join our team. This role involves maintaining client relationships and maximizing sales through effective communication and understanding of client needs.

The ideal candidate will have sales experience in the landscape industry and knowledge of landscaping terminology and techniques. The position offers a competitive salary and comprehensive benefits package including medical, dental, and 401(k) plan with company match.

Qualifications

• 2+ years sales experience, preferably in the landscape industry.
• Exemplary knowledge of landscape terminology and plant materials.
• Ability to work independently and in a team environment.

Responsibilities

• Maintain sales volume by meeting client needs and trends.
• Manage communication with clients as their main contact.
• Prepare proposals and monitor billing processes.

Skills

Sales experience

Landscape knowledge

Client communication

Teamwork

Job description

Job Overview

Mariani Landscape is seeking an Associate Client Representative to join our team.

Responsibilities and Duties

The essential functions of this position include, but are not limited to, the following:

• Follow company policies, procedures, and work standards.
• Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
• Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
• Inform clients of relevant issues regarding their property and involve them in relevant decision making.
• Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
• Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
• Recommend and advise clients on additional services or enhancements.
• Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani’s reputation.
• Assists in the scheduling of jobs with the Production Coordinators.
• Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.).
• Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using appropriate standard templates.
• Monitor the billing process and Accounts receivable.
• Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
• Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.
• Works with the Administrative Support team to ensure accurate and timely process flow.
• Works independently and within a team on special and nonrecurring, as well as ongoing projects.
• Ensures efficient process and information flow for workload requirements.
• Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations.
• Maintain high standard of quality of all work performed.
• Participate in weekly departmental and training meetings.
• Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including, time-off requests, and other necessary information.
• Arrive for each work day on time and prepared.

Non-essential Duties and Responsibilities

• Participate in and contribute to Mariani initiatives.
• Leads in the orientation/training of new Team Members.
• Assists in training team members by sharing experience and client feedback, including one-on-one training with the Crews.
• Assist other team members in the performance of their assignments.
• Recommend process improvements and areas to improve our service offerings to clients.
• Participate in other department and business functions as needed (i.e. the snow removal process in emergencies, holiday retail, administrative support, etc.).
• Other duties as assigned.

Job Requirements

• 2+ years sales experience, preferably in the landscape industry.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
• Demonstrate a thorough understanding of the “Mariani” approach to Maintenance and follow Mariani standards.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)
• Pay Transparency

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed.

Position Range: $55,000 - $65,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mariani Enterprises, LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Frank Mariani had a vision. As the leader of one of the nation’s largest and most respected landscaping companies, he had come across many like-minded businesses in his travels. These companies shared similar ambitions, values and challenges. He asked himself if it would be possible to create the ultimate industry peer group to help each of these companies become even better at servicing clients, creating opportunities for their associates and building a more secure future for all. Thus, the Mariani Premier Group was born.