Client Accounts Analyst

Akerman LLP; West Palm Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Akerman LLP, a premier law firm in West Palm Beach, is seeking a Client Accounts Analyst to support financial operations. The role involves managing client account lifecycles, fostering positive client relationships, and ensuring effective resolution of account balances.

Successful candidates will have at least five years of collections experience in a law firm and strong communication skills. This position offers a comprehensive compensation and benefits package.

Qualifications

• Five or more years of collections experience in a law firm.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• General understanding of accounting and finance concepts.

Responsibilities

• Serve as a resource for account payment and billing inquiries.
• Manage a portfolio of client accounts and outstanding invoices.
• Facilitate resolution of account balances and payment issues.
• Prepare account summaries and aging analyses for leadership.
• Participate in departmental initiatives and process improvements.

Skills

Collections experience

Strong written and verbal communication

Organizational skills

Problem-solving abilities

Proficiency in Microsoft Office and Excel

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

3E

ARCS

Job description

Founded in 1920, Akerman is recognized as one of the nation’s premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a Client Accounts Analyst to support the Firm’s financial operations by partnering with attorneys, clients, and business professionals to facilitate the timely resolution of account balances and billing-related inquiries.

This position plays an important role in managing the lifecycle of client receivables, fostering positive client relationships, and supporting the Firm’s revenue objectives.

Successful candidates will be proactive problem solvers who can navigate sensitive financial discussions with professionalism, deliver exceptional client service, and contribute to the overall health of the Firm’s accounts receivable portfolio.

Primary Responsibilities

• Serve as a resource for attorneys, legal support staff, clients, and internal departments regarding account payment and billing matters.
• Manage a portfolio of client accounts, including monitoring outstanding invoices, credit balances, and work-in-progress to support timely revenue realization.
• Partner with clients and internal stakeholders to facilitate the resolution of outstanding account balances and payment-related concerns.
• Initiate and manage communications regarding account status through telephone, email, and written correspondence, maintaining a professional and service-oriented approach.
• Analyze account activity and identify opportunities to improve accounts receivable performance and the realization of Firm revenue.
• Collaborate closely with Billing, Accounts Receivable, and other Finance teams to resolve invoice discrepancies, reconciliation matters, payment application issues, and client concerns.
• Escalate significant collection risks and unresolved matters to management, as appropriate, and recommend potential solutions.
• Prepare account summaries, aging analyses, and portfolio updates to assist leadership in managing financial performance and mitigating risk.
• Participate in departmental initiatives, process improvements, and special projects designed to enhance operational efficiency and the client experience.
• Perform additional duties and responsibilities as assigned.

Qualifications – Required

• Five or more years of collections experience in a law firm.
• Strong written and verbal communication skills, with the ability to interact professionally and effectively with attorneys, clients, and colleagues.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities, exercise sound judgment, and meet established deadlines.
• Strong problem-solving and analytical capabilities.
• Proficiency in Microsoft Office, Excel, 3E, ARCS, and the ability to learn new systems and technology quickly.
• General understanding of accounting, finance, or accounts receivable concepts.

Qualifications – Preferred

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Previous experience in accounts receivable, billing operations, collections, financial services, client service, or a professional services environment.

We offer an excellent compensation and benefits package.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.