Client Account Specialist

Highway Transport Chemical, LLC; Houston (TX); Vor Ort; USD 56.000 - 77.000; Vollzeit

Benefits dieser Stelle

401(k) Match

Paid Time Off

Paid Holidays

HSA Contribution Match

Wellness Program

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Discount Programs

Paid Maternity Leave

Zusammenfassung

Highway Transport, Inc. seeks a Client Account Specialist to serve as the main contact for customers, manage day-to-day activities, and ensure load requirements are clearly communicated to operations.

You will book loads, monitor status, and coordinate with customers, operations, sales, and vendors to maintain strong service levels. The role emphasizes verifying customer details, handling load changes, and driving proactive communication to improve performance metrics while supporting dedicated

Qualifikationen

• High school diploma or equivalency required.
• Bachelor’s degree preferred.
• 1+ years customer service experience preferred.
• Experience in transportation logistics/operations is preferred.
• Transportation Management software experience is a plus

Aufgaben

• Identifies and understands customer requirements.
• Reviews all order tenders and ensures coverage as requested.
• Reviews primary and non-primary lanes.
• Manages shipment changes and communicates to Highway personnel.
• Oversees the entire chemical critical shipment from start to finish.
• Builds and accepts load tenders.
• Schedules load appointments with service center operations.
• Reviews and verifies customer requirements are accurate and up to date.

Kenntnisse

Excellent communication

Critical thinking

Client relationships

Independent judgement

Organizational skills

Needs assessment

Deadline-driven

MS Office

Ausbildung

High school diploma or equivalency

Bachelor’s degree preferred

Tools

Transportation Management Software

Jobbeschreibung

The client account specialist is the central point of contact for customers and is responsible for managing day-to-day activities and communications. Responsible for booking loads and ensuring customer requirements for the loads are communicated to appropriate operations personnel. Maintains timely communications with customers on status of loads. May be required to solicit business with existing customers. The Client Account Specialist works closely with operations personnel, sales and third-party vendors. .

Location: Houston, TX (La Porte) Type: In-Office Salary: $56,000 - $77,000 .

Job Duties and Responsibilities

Identifies and understands customer requirements

Reviews all order tenders and works to ensure coverage is met as requested

Reviews primary and non-primary lanes

Works to cover overflow and chemical critical request

Reviews and verifies customer requirements are accurate and up to date.

Reviews and verifies customer directions and contacts are correct.

Completes required reports and analyses for customers.

Load Scheduling & Booking

Builds and accepts load tenders

Works with service center operations to schedule load appointments (May vary based on shipment origin).

Complies with company transit standards.

Obtains SDS on all new products, verifies product SDS are current and accurate Reviews all load information and requirements before committing to the load.

Review new products with tank wash department, equipment planners, and driver managers

Manage all shipment changes and communicate the changes to Highway personnel.

Responsible for turning loads back and providing best-case to cover loads when capacity is tight.

Revenue and Accessorial Management

Understands the customer tariff and accessorial

Audits loads for any additional accessorial charges

Communicates additional charges to the customer and billing department

Fills capacity gaps as needed by reaching out to customers.

Stay up to date on current capacity at each service center

Continues to seek new skills, expertise, and knowledge of job assignments.

Interacts with employees and customers to facilitate a positive working relationship.

Proactive in improving the customer's performance metrics.

Oversee the entire chemical critical shipment from beginning to end.

Dedicated driver operations – Manage a fleet of dedicated businesses working directly with the customer, drivers, loading facilities, and billing department.

Review, monitor, and management of account scorecards

Adheres to company policies and procedures

Education/Experience/Licenses/Certifications:

• High school diploma or equivalency required.
• Bachelor’s Degree preferred.
• 1+ years customer service experience preferred.
• Experience in transportation logistics/operations is preferred.
• Transportation Management software experience is a plus

Skills Required:

• Requires excellent communication skills, both written and verbal
• Critical thinker and problem-solving skills
• Aptitude for building strong client relationships
• Ability to exercise independent judgement and address customer requests in a timely manner
• Strong organizational skills
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Must be able to work with deadlines and interruptions in a fast-paced environment
• Must be able to work in all Microsoft software products with emphasis on Outlook, Excel, and SharePoint

Physical Demands/Working Conditions:

Majority of the time will be spent in the office. Occasional afterhours and weekend work may be required.

Commitment to Responsible Care®:

Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.

Our Promise. Delivered. Promise to Self Promise to Team Promise to Company Promise to Customer Promise to Community Safety Structure Accountability Communication . Highway Transport is a tanker trucking company that has been family-owned since 1948. When you join us, you become part of a family-orientated culture that values your contributions and supports your career ambitions. We believe in taking care of our employees and ensuring their well-being. That's why we offer a competitive salary and a comprehensive benefits package designed to support you in every aspect of your life, including;

• 401(k) Match
• Paid Time Off
• Paid Holidays
• HSA Contribution Match
• Wellness Program
• Medical, Dental, Vision Insurance
• Disability, Accident and Life Insurance
• Discount Programs
• Paid Maternity Leave

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.