Client Account Manager, Print & Operations

Quad; Salt Lake City (UT); On-site; USD 60,000 - 75,000; Full time

Job summary

Quad is a global marketing experience company in Utah seeking a Customer Account Manager to be the main liaison between clients and internal teams. You will oversee client orders, answer inquiries and ensure products meet specifications across the production lifecycle.

The role requires a Bachelor’s degree (preferred) and about 3 years of customer service or print experience. Strong communication, problem solving and knowledge of print processes are essential.

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years’ experience in customer service or print environment.
• Knowledge of print industry and processes preferred.

Responsibilities

• Act as central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.
• Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.
• Foster and maintain client relationships to establish a mutually beneficial business partnership.
• Drive clients to utilize standard inputs and tools.
• Review all order plans to identify and address obstacles to ensure successful project completion.
• Address and resolve client or production issues, escalating them as necessary.
• Utilize independent discretion to negotiate solutions that influence general business operations of clients.
• Utilize specialized knowledge in print and marketing services to make independent operational decisions.
• Provide client consultation and education on the overall print business.
• Manage vendor relationships to provide comprehensive end-to-end solutions for the client.
• Engage in account evaluations/renewals to identify opportunities for account optimization.
• Participate in cross-departmental projects.
• Some roles may require adherence to guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Skills

Independent work

Problem analysis

Prioritization

Change management

Microsoft Office

Communication skills

Print industry knowledge

Client account management

Education

Bachelor's degree

Job description

Quad is a global marketing experience company in Utah seeking a Customer Account Manager to be the main liaison between clients and internal teams. You will oversee client orders, answer inquiries and ensure products meet specifications across the production lifecycle.

The role requires a Bachelor’s degree (preferred) and about 3 years of customer service or print experience. Strong communication, problem solving and knowledge of print processes are essential.