Client Account Coordinator - Customer Service Rep

Kelly; Anchorage (AK); On-site; USD 26,000 - 37,000; Full time

Job summary

Kelly in Anchorage, AK seeks a Client Account Coordinator / Customer Service Representative to support patients needing mobility equipment. You will manage orders from request to fulfillment with a patient-focused, organized approach and strong communication skills.

The role involves handling inbound and outbound calls, verifying insurance information, coordinating fittings and deliveries, and maintaining accurate records across systems.

Qualifications

• Excellent customer service and communication skills.
• Strong phone skills and ability to handle high call volume.
• Comfortable with computer systems and learning new software quickly.
• Highly organized with attention to detail.
• Able to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer a high volume of inbound calls from patients, medical offices, hospitals, and other healthcare providers.
• Make outbound calls to patients and offices to obtain information and follow up on orders.
• Receive and process wheelchair and mobility equipment orders.
• Enter orders and customer information accurately into company systems.
• Verify insurance coverage, co-pays, deductibles, and other information.
• Coordinate fittings, equipment deliveries, and training appointments.
• Maintain accurate records and keep orders moving from start to finish.

Skills

Customer service

Phone skills

Computer skills

Organized

Multitasking

Job description

Client Account Coordinator – Customer Service Representative

Pay: $23+ per hour, depending on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Type: Full-Time Temporary with possibility of permanent hire

Location: Anchorage, AK

Start: ASAP

We are looking for a Client Account Coordinator / Customer Service Representative to join a busy healthcare-related branch supporting patients who need mobility equipment, including wheelchairs. This is a fast-paced, customer-focused role where you will help keep orders moving smoothly from the initial request through fulfillment.

The ideal candidate is organized, comfortable on the phone, computer-savvy, and able to provide excellent customer service even when working with patients or medical offices during stressful situations.

What You'll Do

• Answer a high volume of inbound phone calls from patients, medical offices, hospitals, and other healthcare providers.
• Make outbound calls to patients, doctor's offices, hospitals, and other contacts to obtain information and follow up on orders.
• Receive and process wheelchair and mobility equipment orders.
• Enter orders and customer information accurately into company systems.
• Verify insurance coverage, co-pays, deductibles, and other necessary information.
• Communicate insurance and financial information clearly to patients and medical offices.
• Coordinate fittings, equipment deliveries, and training appointments.
• Receive, process, and send a high volume of faxes, as many orders are received through fax.
• Follow up on missing documentation or information needed to complete orders.
• Coordinate with internal teams, medical offices, insurance providers, and patients to keep orders moving.
• Maintain accurate records and ensure information is entered correctly.
• Help resolve customer concerns and keep the order process organized from start to finish.

What We're Looking For

• Excellent customer service and communication skills.
• Strong phone skills and comfort handling a high volume of calls.
• Strong computer skills and ability to learn new systems quickly.
• Highly organized with excellent attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional and compassionate communication style.
• Ability to remain calm and patient when working with individuals who may be experiencing stressful or difficult circumstances.
• Strong follow-through and problem-solving skills.
• Healthcare, medical office, DME, insurance, or related experience is highly preferred but not required.
• Experience working with insurance verification, authorizations, medical orders, or healthcare documentation is a plus.

Why This Role?

This is a great opportunity for someone who enjoys customer service, problem-solving, and helping people while working in a healthcare environment. You'll play an important role in making sure patients, medical providers, insurance information, and equipment orders are all coordinated efficiently.

Full-time Monday–Friday schedule | 8:00 AM–5:00 PM | $23+ per hour | Temporary with possibility of permanent hire

#CB #P1 #P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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