Client Account Admin

dealereprocess; Lisle (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid Schedule

Medical, Dental, Vision

401K with company match

10 Paid Holidays

PTO and Vacation time off

Paid Paternal Leave

Job summary

Dealer eProcess is seeking a Client Account Administrator to join our Digital Retailing team in a full-time role. The position focuses on coordinating onboarding, managing dealer accounts, and aligning internal resources to deliver projects on schedule.

The ideal candidate is detail-oriented, communicates clearly, and can manage multiple tasks across departments. We offer a hybrid work model and a comprehensive benefits package.

Qualifications

• Ability to clearly discuss company or third-party products/tools.
• Comfortable with making calls and sending emails.
• Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
• Ability to work under pressure and handle multiple projects in different phases.
• Proficiency with Microsoft Office and Google Docs Suite
• Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce)

Responsibilities

• Manages dashboard administration: create dealer accounts, add/remove users, update tool settings.
• Organizes and conducts client onboarding strategy meetings.
• Oversees the completion of setup documents.
• Maintains the product order pipeline.
• Reviews and audits active dealer sites.
• Coordinates with support and inventory on ticket requests.

Skills

Product discussion

Email outreach

Organizational skills

Multi-project management

Microsoft Office

CRM experience

Tools

HubSpot

Zendesk

Salesforce

Job description

U.S. based applicants only

Are you a detail-oriented professional looking to kickstart your career in automotive client operations? DEP is seeking a motivated, experienced full-time Client Account Administrator to join our Digital Retailing team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities.

Position Overview

The Client Account Administrator plays a critical role in ensuring the success of our Digital Retailing team. This position serves as the central point of coordination, managing client onboarding kick-off meetings, facilitating the collection of essential information, and aligning internal departmental resources to maintain the project pipeline and delivery standards.

Key Responsibilities

• Manages dashboard administration, including creating dealer accounts, adding/removing users, and updating tool configuration settings.
• Arranges and conducts client onboarding strategy meetings.
• Oversees the completion of all necessary setup documents.
• Maintains the product order pipeline.
• Reviews and audits active dealer sites.
• Coordinates with support and inventory teams on ticket requests.

Required Skills and Qualifications

• Ability to clearly and confidently discuss company or third-party products/tools.
• Comfortable with making calls and sending emails.
• Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
• Ability to work under pressure and handle multiple projects in different phases.
• Proficiency with Microsoft Office and Google Docs Suite
• Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce

Employee Benefits (after a waiting period):

• Hybrid Schedule
• Medical, Dental, Vision
• 401K with company match
• 10 Paid Holidays
• PTO and Vacation time off
• Paid Paternal Leave

Why work with us? Step into the fast lane of innovation with one of the top website providers for dealerships, where we fuel the automotive industry with breakthrough technology and tackle its toughest challenges head-on. Our vibrant team thrives on growth and creativity. Enjoy incredible perks: FIVE medical plan options to fit your needs, paid parental leave, limitless growth opportunities, and work-life balance, all designed to help you reach your full potential.

Please be advised that DEP will never request bank information for equipment. All communications will exclusively come through our recruiting platform and our HR team. We urge you to disregard any unsolicited requests outside of these official channels.