Client Access & Engagement Representative

Directions for Living; Clearwater, Northern (FL, KY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off (5 days)

Job summary

Directions for Living is seeking a Client Access & Engagement Representative in Clearwater, FL to handle front desk, telephone support, scheduling, and care coordination. You will assist clients in navigating behavioral health and community-based services, ensuring timely and confidential service access.

The role emphasizes trauma-informed, culturally responsive care, insurance verification, and data entry, with an essential services environment and a focus on equity and recovery-oriented

Qualifications

• HS Diploma or equivalent is required.
• 0-1 year’s relevant experience in a health care Admissions/Scheduling/Access environment preferred.
• Experience with EHR and/or practice management software environment preferred.

Responsibilities

• Provide client access and engagement functions at the front desk.
• Offer reception, telephone support, service navigation and scheduling.
• Coordinate multiple client services and collect initial assessment paperwork.
• Verify insurance, collect copay/coinsurance, and perform data entry.

Skills

Reception & front desk

Telephone support

Data entry

Service navigation

Education

HS Diploma or equivalent

Tools

EHR software

Job description

Job Details

Job Location: Clearwater, FL 33764

Salary Range: $19.23 - $19.23

Pay Rate: $19.23/hour

We offer:

• Medical, Dental, Vision, Life, Short Term and Long-Term Disability.
• 5 days of Paid Time Off
• 16 Paid Wellness Days and Holidays - Including the week of Christmas off!

Do you envision working for a dynamic, mission-driven organization which supports the community while fostering an employee culture of appreciation and fun? If your answer is yes, then an employment opportunity at Directions for Living may be a great fit for you! We offer an excellent salary and benefits package for all full-time employees, PTO and paid company holidays, 403b retirement, EAP, and year-round employee wellness and appreciation initiatives.

POSITION SUMMARY

This is a professional support position providing client access and engagement functions in a multifaceted office environment. The Client Access & Engagement Representative serves as an initial point of entry for agency programs and provides reception, telephone support, service navigation, appointment scheduling, coordination of multiple client services, collection and routing of initial assessment paperwork, insurance verification, copayment and coinsurance collection, and data entry.

The Client Access & Engagement Representative provides timely, equitable, person-centered, family-centered, recovery-oriented, trauma-informed, culturally responsive, and confidential assistance to clients and other providers by telephone and in person. The position helps clients understand and navigate available behavioral health, substance use, psychiatric, medical, peer-support, and community-based services; identifies and communicates barriers to access; supports coordinated referrals and service transitions; recognizes potential crisis or emergency situations and promptly routes them to appropriate personnel; and maintains accurate and needed for operations, quality measurement, and CCBHC certification readiness.

Directions for Living is an essential services provider. All Directions for Living team members must be willing and able to provide vital support and essential services to the people we serve during emergencies, pandemics, or other disaster situations.

Qualifications

Education Experience/Requirements:

• 1. HS Diploma or equivalent, is required.
• 2. Minimum of 0-1 year’s relevant and comparable experience in a health care Admissions/Scheduling/Access environment preferred.
• 3. Experience with EHR and/or practice management software environment preferred.

EOE/ADA/DFW

Smoke Free Campus

IND123

https://info.flclearinghouse.com

For the safety of all clients and team members, please remember that Directions for Living is a private business and weapons or firearms are not permitted in any of our facilities. If you carry a weapon, it must remain secured in your vehicle (ref: Fla. Stat. 790.251).