Cleveland Clinic Administrator

Mountain Management Services; Cleveland (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

CommonSpirit Health is seeking a Clinic Administrator for our Cleveland Clinics to oversee daily administrative and technical support operations in a multi-specialty medical clinic. You will lead a team, manage performance, and coordinate activities to maintain high standards of patient service and regulatory compliance.

The role requires coordinating clinic operations, developing long-range plans with the Regional Director, and ensuring efficient, high-quality service across all clinic sections.

Qualifications

• Bachelor’s Degree required or equivalent.
• Master’s degree may substitute for experience.

Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service within all sections of the clinic; ensure compliance with regulations and standards.
• Responsible for employee performance management including appraisals and goal setting as per policies.
• Lead and develop a team including hiring, training, and development, salary recommendations, etc.
• Prepare, monitor, and optimize clinic budget, goals, and objectives with input from staff.
• Assist in policy development and clinic-specific procedures and programs.

Education

Bachelor’s Degree

Master’s degree

Job description

Job Summary and Responsibilities

Job Summary / Purpose

As a Clinic Administrator, for our Cleveland Clinics, your responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. Will support a large specialty or multi-specialty clinic.

Every day, you will anticipate and plan for future changes by make recommendations to improve customer service as appropriate.

To be successful in this role, you will possess coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

Essential Key Job Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Assist Regional Director with implementation and development of long-range plans.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Act as the liaison between the practice and Central Billing Office.
• Perform other duties as assigned

Job Requirements

Education:

• Sys/Div/Mkt/Local Manager – Bachelor’s Degree and minimum of 3 years leadership experience OR minimum of 5 years leadership experience in the discipline or Master's degree and no experience.

Experience:

• 5 years practice management or practice administrator experience required.
• 5 years supervisory-level experience required if educational degree and experience is not met.

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award‑winning, faith‑based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.