Cleveland Clinic Administrator

CommonSpirit Health; Cleveland (TN); On-site; USD 85,000 - 100,000; Full time

Job summary

CommonSpirit Health is seeking a Clinic Administrator for our Cleveland Clinics to oversee daily administrative and technical support in a multi-specialty setting.

You will coordinate clinic operations, manage staff, and ensure compliance with regulatory standards while partnering with senior leadership to plan for future changes and improvements in customer service.

Qualifications

• 5 years practice management or practice administrator experience required.
• 5 years supervisory-level experience required if educational degree and experience is not met.
• Bachelor’s degree and minimum of 3 years leadership experience OR Master’s degree and no experience.

Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service in all sections of the clinic; ensure compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting goals as per policies.
• Lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals and objectives with input from staff.
• Participate in policy and procedure development, and clinic-specific programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Assist Regional Director with long-range planning and development.
• Monitor payroll system to control time management.
• Ensure environment complies with regulatory, licensure, compliance and accreditation requirements.
• Serve as first contact for patient and external complaints; reconcile and investigate complaints related to operations.
• Act as liaison between the practice and Central Billing Office.
• Perform other duties as assigned

Skills

Leadership

Budget management

Policy development

Staff development

Regulatory compliance

Education

Bachelor's degree + 3 years leadership experience

Master's degree + no experience

Job description

Job Summary and Responsibilities

Job Summary / Purpose

As a Clinic Administrator, for our Cleveland Clinics, your responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. Will support a large specialty or multi-specialty clinic.

Every day, you will anticipate and plan for future changes by make recommendations to improve customer service as appropriate.

To be successful in this role, you will possess coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

Essential Key Job Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Assist Regional Director with implementation and development of long-range plans.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Act as the liaison between the practice and Central Billing Office.
• Perform other duties as assigned

Job Requirements

Education:

• Sys/Div/Mkt/Local Manager – Bachelor’s Degree and minimum of 3 years leadership experience OR minimum of 5 years leadership experience in the discipline or Master's degree and no experience.

Experience:

• 5 years practice management or practice administrator experience required.
• 5 years supervisory-level experience required if educational degree and experience is not met.

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.