CLEVELAND - Account Examiner 2 (PN: 20067810)

Ohio Department of Public Safety; Cleveland (OH); On-site; USD 27,000 - 38,000; Full time

Job summary

Ohio Bureau of Workers’ Compensation is seeking an Account Examiner 2 in Cleveland. On-site role with standard hours, supporting employer coverage reviews and responses to inquiries.

You will assist customers, process payroll reports and refer audits as needed, ensuring accurate filings and compliance with Ohio law. The position requires strong accounting knowledge and customer-service focus, with the OCSEA union and a typical 8:00–5:00 schedule.

Qualifications

• Minimum 24 months exp. in reviewing and processing claims, collections, billing, payments or related duties.

Responsibilities

• Assist walk-in customers at the service counter.
• Respond to inquiries from public & private employers about coverage issues.

Skills

Accounting and Finance

Technical Skills

Professional Skills

Job description

Job Description - CLEVELAND - Account Examiner 2 (PN: 20067810) (26000758)

CLEVELAND - Account Examiner 2 (PN: 20067810) ( 26000758 )

Organization

Workers' Compensation

Agency Contact Name and Information : Sierra Dent, [e-mail]

Unposting Date

Oct 2, 2026, 3:59:00 AM

Work Location

Cleveland Service Office 615 West Superior Avenue Cleveland 44113-1889

Primary Location

United States of America-OHIO-Cuyahoga County-Cleveland

Compensation : $23.65

Schedule

Full-time

Work Hours : 8:00 - 5:00

Union : OCSEA

Primary Job Skill

Accounting and Finance

Technical Skills : Customer Service

Professional Skills : Attention to Detail, Customer Focus, Responsiveness

Agency Overview

A Little About Us: With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What our employees have to say

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

Job Description

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

• Provides assistance to walk-in customers at the service counter
• Responds to written & telephone inquiries from public & private employers regarding coverage issues.
• Monitors, reviews, & establishes coverage on business accounts for private & public employers.
• Determines if employer is amenable to O.R.C. Section 4123.01 prior to effective date of coverages.
• Examines & processes annual employer payroll reports & processes true-up reporting or amended true-up reporting.
• Identifies & refers audits to the appropriate Auditing Supervisor
• Answers inquiries (verbally &/or written) from government officials, Bureau personnel, & other customers regarding classifications, entities, rates, dissolution of corporate entities, elective coverage, payroll processing &/or financial adjustments.
• Attends training &/or meetings as needed.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

To Qualify, You Must Clearly Demonstrate:

• 24 mos. exp. in position involving review & processing of claims, collections, billings, payments or review of documents for accuracy, completeness &/or compliance with reporting guidelines, laws or rules with exp. commensurate to duties to be assigned.
• Or 16 semester or 24 quarter hours in accounting; 12 mos. exp. in accounting or other fiscal/financial activity.
• Or 12 mos. exp. as Accountant/ Examiner 1, 66111, with state government exp. commensurate with duties to be assigned.
• Or equivalent of Minimum Class Qualifications for Employment noted above. Note: Classification may require use of proficiency demonstration to determine minimum class qualifications for employment.

MAJOR WORKER CHARACTERISTICS

Knowledge of accounting; applicable state &/or federal regulations governing documents processed, reviewed &/orprepared*; public relations*. Skill in use of calculator/adding machine, typewriter, video display terminal or personalcomputer & photocopier*. Ability to apply principles to solve practical, everyday problems; gather, collate & classifyinformation about data, people or things; complete routine forms & prepare standard reports & business correspondence;handle routine & sensitive inquiries from & contacts with other government officials, general public, claimants &/orproviders. (*)Developed after employment.

Supplemental Information

EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers’ Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability, pregnancy, or religion, pleasecontact the ADA mailboxbwc ada @bwc.ohio.gov.

BWC OCSEA Selection Rights: This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

Salary Information: Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.