CLEVELAND - Account Examiner 2 (PN: 20067810)

Ohio BWC (official); Cleveland (OH); On-site; USD 29,000 - 39,000; Full time

Job summary

Ohio Bureau of Workers' Compensation (BWC) in Cleveland seeks a detail-oriented professional to assist walk-in customers and respond to inquiries about coverage. You will review employer accounts, determine eligibility, and process payroll reports with a focus on accuracy and compliance.

On-site full‑time role with standard hours and flex-time options with supervisor approval. Strong accounting knowledge and customer service mindset are essential to succeed.

Qualifications

• 24 months of experience in reviewing and processing claims, collections, billings, payments or document review for accuracy and compliance.
• Or 16 semester hours or 24 quarter hours in accounting plus 12 months accounting/financial experience.
• Or 12 months of experience as Accountant/ Examiner 1 with state government.
• Equivalent minimum qualifications may apply; proficiency demonstration could be required.

Responsibilities

• Provides assistance to walk-in customers at the service counter.
• Responds to written and telephone inquiries from public and private employers regarding coverage.
• Monitors, reviews, and establishes coverage on business accounts for employers.
• Determines if the employer is amenable to Ohio law prior to effective date of coverages.
• Examines and processes annual employer payroll reports and true-up reporting.
• Identifies and refers audits to the Auditing Supervisor.
• Answers inquiries from government officials and others regarding classifications, rates, and coverage.
• Attends training and meetings as needed.

Skills

Accounting and Finance

Customer Service

Attention to Detail

Customer Focus

Responsiveness

Education

Accounting coursework (16 semester hours or 24 quarter hours)

12 months accounting/financial experience

Equivalent minimum qualifications (state gov. equivalent)

Job description

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

• Provides assistance to walk-in customers at the service counter
• Responds to written & telephone inquiries from public & private employers regarding coverage issues.
• Monitors, reviews, & establishes coverage on business accounts for private & public employers.
• Determines if employer is amenable to O.R.C. Section 4123.01 prior to effective date of coverages.
• Examines & processes annual employer payroll reports & processes true-up reporting or amended true-up reporting.
• Identifies & refers audits to the appropriate Auditing Supervisor
• Answers inquiries (verbally &/or written) from government officials, Bureau personnel, & other customers regarding classifications, entities, rates, dissolution of corporate entities, elective coverage, payroll processing &/or financial adjustments.
• Attends training &/or meetings as needed.

To Qualify, You Must Clearly Demonstrate

• 24 mos. exp. in position involving review & processing of claims, collections, billings, payments or review of documents for accuracy, completeness &/or compliance with reporting guidelines, laws or rules with exp. commensurate to duties to be assigned.
• Or 16 semester or 24 quarter hours in accounting; 12 mos. exp. in accounting or other fiscal/financial activity.
• Or 12 mos. exp. as Accountant/ Examiner 1, 66111, with state government exp. commensurate with duties to be assigned.
• Or equivalent of Minimum Class Qualifications for Employment noted above. Note: Classification may require use of proficiency demonstration to determine minimum class qualifications for employment.

Major Worker Characteristics

Knowledge of accounting; applicable state &/or federal regulations governing documents processed, reviewed &/or prepared*; public relations*.

Skill in use of calculator/adding machine, typewriter, video display terminal or personal computer & photocopier*.

Ability to apply principles to solve practical, everyday problems; gather, collate & classify information about data, people or things; complete routine forms & prepare standard reports & business correspondence; handle routine & sensitive inquiries from & contacts with other government officials, general public, claimants &/or providers.

(*)Developed after employment.

Organization

Workers' Compensation

Agency Contact Name and Information

Sierra Dent, [e-mail]

Unposting Date

Oct 1, 2026, 11:59:00 PM

Work Location

Cleveland Service Office

Primary Location

United States of America-OHIO-Cuyahoga County-Cleveland

Compensation

$23.65

Schedule

Full-time

Work Hours

8:00 - 5:00

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Accounting and Finance

Technical Skills

Customer Service

Professional Skills

Attention to Detail, Customer Focus, Responsiveness

Agency Overview

A Little About Us

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have To Say

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.