CLERK V - PATIENT ACCESS/ADMISSIONS-NIGHTS - PROVIDENT

Cook County Health; Illinois; On-site; USD 38,000 - 54,000; Full time

Job summary

Cook County Health in Chicago, IL seeks a Night Shift Patient Access/Admissions Clerk to collect and verify patient demographic, insurance and financial data for admission, registration and pre‑admission across payor classes.

You will update information in the system, scan insurance cards, handle scheduling, and coordinate with hospital staff, physicians and patients while maintaining confidentiality and high service standards.

Qualifications

• High school diploma or GED required.
• One year of progressively responsible clerical experience required.
• Preferred experience in a hospital/physician’s office.
• Knowledge of patient registration and scheduling requirements.
• Strong communication and customer service skills.
• Good computer and typing skills.
• Ability to maintain confidentiality.

Responsibilities

• Collects and analyzes patient demographic, insurance, and financial data for admission.
• Updates information in the system.
• Scans insurance cards and completes paperwork.
• Verifies insurance and pre-certification with payors.
• Performs patient scheduling and bed assignment input.
• Maintains admission, discharge, and transfer records.
• Initiates inquiries to insurance payors and claims administrators.
• Maintains professional communication with staff and patients.

Skills

Patient registration

Scheduling systems

Communication skills

Attention to detail

Confidentiality

Phone etiquette

Team player

Multitasking

Computer skills

Education

High school diploma or GED

Tools

Hospital information systems

Job description

LOCATION - PATIENT ACCESS/ADMISSIONS - NIGHTS- PROVIDENT HOSPITAL

Shift: 11PM - 7AM

Summary

AFSCME 1111

Under the direction of the System Director of Patient Access, collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre‑admit patients from all payor classes. Maintains level of professionalism when working with the hospital departments, physicians, physician’s office staff and patients.

Typical Duties

• Collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre‑admit patient from all payor classes
• Updates any new or change of information into the system
• Scans insurance cards; ensures completion of all necessary paperwork
• Follows all applicable regulations and standards for registration
• Secures all signatures required to provide medical treatment, assign insurance benefits, release of information with referral to Medical Assistant-No Grant (MA‑NG) Caseworker
• Completes the Medicare Secondary Payor (MSP) questionnaire
• Obtains and verified all insurance information
• Assures that scheduled procedures are verified and pre‑certified with insurance companies
• Initiates electronic and/telephone inquiries to insurance payors and claims administrators
• Performs patient scheduling functions for app appointment requests
• Maintains admission, discharge and transfers for proximity input to monitor internal and external bed assignments
• Collects all required bed reservation information prior to bed assignment
• Maintains personal computer literacy of access software functions
• Maintains a level of professionalism when working with the hospital department, physicians, physician’s office staff and patients
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• One (1) year of progressively responsible clerical experience is required

Preferred Qualifications

• Prior experience in a hospital/physician’s office.

Knowledge, Skills, Abilities And Other Characteristics

• Thorough knowledge of patient registration and scheduling requirements
• Knowledge and familiarity with hospital/clinical based systems
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong customer services and empathy skills
• Demonstrates good computer and typing skills
• Demonstrate good phone and email etiquette skills with strong response times
• Demonstrate analytical and organizational, problem‑solving, critical thinking, and conflict management/resolution skills
• Ability to function autonomously as a team member in a multidisciplinary team
• Demonstrate attention to detail, accuracy and precision
• Demonstrate a high degree of confidentiality and discretion

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

Veteran Preference

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To Take Advantage Of This Preference a Veteran Must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference.

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre‑employment drug screen.
• CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER