CLERK V - CERMAK HEALTH SERVICES

Cook County Health; Illinois; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Pension plan

Paid time off

Public Service Loan Forgiveness (PSLF)

Job summary

Cook County Health is seeking a clerical professional for CERMAK Health Services in Chicago to handle patient registration, scheduling, and general clerical tasks. The role requires discretion and independent judgment, with responsibilities including EMR data entry, appointment scheduling, and coordinating with clinical staff.

Typical duties cover customer service, call handling, document management, and support for patient portal usage, while meeting confidentiality and accuracy standards in a

Qualifications

• High school diploma or GED required; must provide proof at interview.
• Two years of clerical experience in healthcare or customer service required.
• Preferred: knowledge of patient registration database system.
• Preferred: hospital registration experience.
• Preferred: bilingual abilities.

Responsibilities

• Register patients in EMR and verify information.
• Schedule patient appointments in EMR.
• Provide customer service to patients and families.
• Assist patients with using the patient portal.
• Answer calls and route to appropriate department.
• Assist patients with transportation needs and follow-up calls.
• Participate in health center or departmental meetings.
• Handle documents (copying/scanning) as needed.
• Sort and distribute mail and print discharge documents.

Skills

Customer service

Verbal communication

Phone etiquette

Multitasking

Discretion

Education

High school diploma or GED

Tools

EMR system

Office equipment

Job description

LOCATION: CERMAK HEALTH SERVICES OF COOK COUNTY, 2800 S. CALIFORNIA AVE., CHICAGO, IL 60608

SHIFT: 8AM - 4PM

Summary

AFSCME 1111

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Schedules patient appointment in EMR
• Assists patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Assists patients with transportation needs and makes follow-up call, as needed
• Participates in health center or departmental meetings
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and distributes depart/discharge documents
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• Two (2) years of clerical experience within a healthcare or customer service setting is required.

Preferred Qualifications

• Knowledge of patient registration database system is preferred
• Hospital registration experience is preferred
• Bilingual is preferred

Knowledge, Skills, Abilities And Other Characteristics

• Knowledge of clerical and standard office practices and procedures
• Skilled in the use of standard office equipment
• Demonstrate good phone and email etiquette skills with strong response times
• Excellent verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate the ability to use word processing and database software
• Ability to communicate with a diverse environment and communicate with tact and courtesy.
• Ability to understand and follow oral and written instructions
• Ability to multi-task and prioritize assignments
• Ability to lift ten (10) pounds
• Ability to sit, stand and bend for periods of time
• Ability to travel, as required
• Ability to work flexible hours

VETERAN PREFERENCE

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To Take Advantage Of This Preference a Veteran Must

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

Job Posting

Sep 1, 2026, 3:10:11 PM

Collective Bargaining Unit

AFSCME 1111 Health and Hospital Systems

Organization

Health and Hospital Systems