Clerk V (Financial Services Processor), Student Financial Services

North Shore Community College; Lynn (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

North Shore Community College in Lynn, MA seeks a Clerk V (Financial Services Processor) for the Student Financial Services team. You will support daily operations of Student Accounts and Financial Aid by handling inquiries, processing payments and waivers, reviewing documents, and coordinating communications.

The role requires strong organizational skills, discretion with confidential information, and the ability to work evenings or weekends during peak periods.

Qualifications

• Provide comprehensive customer service support to the Student Financial Services department.
• Must manage multiple responsibilities while maintaining accurate records and confidentiality.
• Ability to use office software and higher education platforms (BANNER, Navigate, Cognos, Zogotech, QLess, Constant Contact).
• Capable of working on campus and traveling between Lynn and Danvers campuses as needed.
• Bachelor's/associate degree substitutions for required experience may apply per policy.

Responsibilities

• Schedule appointments and coordinate mailings for the SFS team.
• Respond daily to department emails and voicemail.
• Maintain and update the office calendar.
• Assist students with MyNorthshore and EAB Navigate for access to information and payment plans.
• Process student payments and post tuition/fee waivers.
• Review financial aid documents for accuracy and completeness.
• Provide coverage for service areas and assist during peak periods.

Skills

Customer service

Discretion

Multi-tasking

Education

Associate's degree in business administration

Tools

BANNER

Navigate

Cognos

Zogotech

QLess

Constant Contact

Job description

Location: Lynn, MA Category: Clerical/Office Support Job Type: Full-time Posted On: Tue Sep 1 2026 Job Description:

Clerk V (Financial Services Processor), Student Financial Services

Grade 15, AFSCME Unit position, 37.5 hours/week

Campus Location: Lynn Primary (may report to Danvers Campus as needed)

Work Schedule: Monday - Friday; 9:00 am - 5:00 pm

SALARY: $2,152.54 biweekly, ($55,966.04 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary, step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

At this time, the College is not providing sponsorships for Visas.

General Statement Of Duties

The Financial Services Processor provides comprehensive customer service support to the Student Financial Services department. The position assists with the daily operations of Student Accounts and Financial Aid by responding to student and family inquiries, processing payments and tuition waivers, reviewing documents, maintaining departmental communications and calendars, coordinating mailings and events, and supporting office coverage. This position requires the ability to manage multiple responsibilities, maintain accurate records, exercise discretion when handling confidential information, and apply established institutional, state, and federal policies and procedures. The Financial Services Processor works collaboratively with Student Financial Services staff and other college departments to support efficient operations and enhance the overall student experience. The position may provide coverage at the Lynn or Danvers Campus and may occasionally work evenings or weekends during peak registration periods or special events.

Essential Functions

• Provide assistance to the Student Financial Services team, including scheduling appointments, coordinating mailings, tracking documents, taking meeting notes, copying, faxing, and mail distribution.
• Monitor and respond daily to correspondence received on the SFS department e-mail account and voicemail inbox.
• Maintain the office calendar and keep it up to date.
• Provide excellent service to students and parents by phone, in person, and via email, by answering questions and advising students on all aspects of affording college.
• Process student payments, including receiving payments and reconciling cashier sessions.
• Receive, verify eligibility for, and post tuition and fee waivers to student accounts.
• Review financial aid documents for accuracy and completion.
• Coordinate and submit requests for access to administrative software systems, network drive access, office keys, and needed supplies.
• Assist in coverage of the service area and work one-on-one with students as needed.
• Assist students with the use of the MyNorthshore student portal and EAB Navigate to access their individual information, set up eRefund or payment plans, make online payments, and submit appointment requests.
• Maintain a basic knowledge of federal, state, and local Financial Aid and Student Accounts policies and procedures.
• Support Student Financial Services operations on either campus periodically to help with coverage and/or training staff during peak registration periods on evenings and weekends as needed.
• Manage RSVPs for FA events and assist with setup.
• Send campus-wide announcements from SFS.
• Maintain and update Student Financial Services webpages as needed.
• Perform other related duties at the direction of the Executive Director of Student Accounts and the Assistant Director of Student Accounts.

The Human Resource Division Classification Specification for this position is available at http://www.mass.edu/forfacstaff/classificationspecs/classspecs-pers.asp or in the Human Resources Department.

SUPERVISION RECEIVED: Reports to the Assistant Director of Student Accounts

Job Requirements

• Must be able to travel between campuses (when necessary) and work evenings and weekends for such events; must have the ability to work on Campus. A valid driver's license is required.
• Ability to use general office equipment and higher education platforms such as BANNER, Navigate, Cognos, Zogotech, QLess, Constant Contact, among others.
• Capacity to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural, and/or economic backgrounds.
• Ability to exercise discretion in handling confidential information.
• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
• An Associate's or higher degree with a major in business administration, business management, or public administration may be substituted for a maximum of two years of the required experience.*
• An Associate's or higher degree with a major other than in business administration, business management, or public administration may be substituted for a maximum of one year of the required experience.*
• Ability to work on campus or travel between campuses if needed
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

Preferred Qualifications

• Bilingual (Spanish)
• Banner Experience
• Community College Experience
• Successful experience interacting with culturally diverse populations
• Excellent written and verbal communication skills

Additional Information

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affordative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: [e-mail]

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: [e-mail]

North Shore Community College participates in E-Verify.