CLERK - RECEPTIONIST

CommonSpirit Health; Arroyo Grande (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Dignity Health - Arroyo Grande Community Hospital is seeking a Clerk Receptionist to be the welcoming face and organizational hub of the clinic. You will manage patient registration, scheduling, and ensure smooth patient flow while addressing billing inquiries with strict confidentiality.

Responsibilities include entering orders, processing payments, and distributing daily schedules to support a fast-paced healthcare environment. A focus on organization and customer service is essential.

Qualifications

• Completion of a medical terminology class or equivalent work experience.
• Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience.

Responsibilities

• Manage patient registration and scheduling.
• Process patient flow and address billing inquiries.
• Provide essential clerical support with confidentiality.
• Handle financial transactions securely and monitor for patient needs.
• Enter orders accurately and notify technologists of urgent cases.
• Distribute daily schedules and reports in order of priority.

Skills

Clerical experience (medical)

Telephone skills

Typing skills

Confidentiality

Customer service

Organizational skills

Education

Medical terminology class or equivalent

Job description

Job Summary and Responsibilities

As our Clerk Receptionist, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You’ll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation. To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts.
• Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Gather adequate information for the process to release diagnostic images and reports
• Separates and distributes daily schedules and reports in order of priority, facilitating patient care.

Job Requirements

• Completion of a medical terminology class or equivalent work experience, upon hire and
• None, upon hire

• Previous clerical experience in a medical setting, including telephone and typing skills, or
• or other medical billing experience

Where You’ll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara. [One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$25.00 - $28.63 /hour