Clerk IV (Graduate Program Administrative Assistant)

University of Massachusetts Amherst; Amherst (MA); Ibrido; USD 48.000 - 60.000; Tempo pieno

Descrizione del lavoro

University of Massachusetts Amherst seeks a Clerk IV (Graduate Program Administrative Assistant) to coordinate all administrative activities for PBS graduate programs (Masters & Ph.D.) and support the graduate program in behavior neuroscience. The role works closely with the Graduate Program Director and faculty to enable graduate training, planning, and provision.

Responsibilities include admissions coordination, student support, event planning, and maintaining records, with a focus on

Competenze

• High School Diploma with three years of relevant experience or an Associate’s Degree with one year of relevant experience.
• Strong interpersonal and written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer applications including email, word processing, spreadsheets, file management, and databases.
• Ability to quickly learn and adapt to new systems and technologies.

Mansioni

• Provide daily program administration and student support to continuing students and assist with program coordination.
• Manage admissions, recruitment, onboarding, and communicate with applicants about status and funding opportunities.
• Plan and manage graduate student events and assist with graduate student awards.
• Maintain confidential academic records and track student progress toward degree completion.

Conoscenze

Communication

Organizational skills

Teamwork

Computer skills

Formazione

High School Diploma

Associate’s Degree

Strumenti

SPIRE

SLATE

Prograds

Kuali

Descrizione del lavoro

• Title: Clerk IV (Graduate Program Administrative Assistant)


• Executive Area: Academic Affairs


• College/School/MBU: College of Natural Sciences


• Department: Psychology and Brain Sci


• Work Location: Amherst


• Schedule: Full Time


• Work Arrangement: Hybrid

Job Summary

The Clerk IV / Graduate Program Administrative Assistant (GPAA) coordinates all administrative activities for the graduate academic programs in the Department of Psychological & Brain Sciences (PBS). Manages administrative functions for the four Graduate programs (Masters and Ph.D) within PBS, and provides support for the graduate program in behavior neuroscience. Works closely the Graduate Program Director (GPD) and other graduate program faculty & staff to support graduate academic work, graduate training, planning and provision.

Essential Functions

• Working collaboratively with the GPD and Graduate School, provides daily program administration and student support to continuing students, program coordination, and assessment of activities and procedures.


• Manage and support admissions, recruitment, & onboarding of new students across the multiple graduate programs within PBS. Communicate with applicants on status, program offerings and eligibility requirements, application process, and funding opportunities.


• Plan and manage graduate student community events, and assist with facilitation of graduate student awards.


• Maintain records, compliance and student progress tracking. Documents and maintain confidential academic records, student progress toward degree completion and student milestones for Masters & Ph.D. Maintain and update databases for tracking student progress and academic information.


• Assist the GPD in coordinating all student appointments. Processes and tracks graduate student appointments including teaching and research assistants, teaching associates, outside fellowships, training grants, graders, and graduate student hourly positions.


• Oversee and manages student‑related communications, including newsletters and social media platforms. Disseminates updates about graduate program and activities to faculty, staff and students.

Other Functions

• Serves as backup support to other PBS staff as needed.


• Work collaboratively and effectively to promote teamwork, equality and inclusiveness.


• Work in partnership with colleagues within the CNS community and across the campus to support the Dean’s strategic priorities.


• Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences.

Minimum Qualifications

• High School Diploma with three (3) years of relevant experience or an Associate’s Degree with one (1) year of relevant experience.


• Ability to work independently as well as collaboratively within a team environment.


• Strong interpersonal and written and verbal communication skills.


• Excellent organizational skills with strong attention to detail.


• Proficiency in computer applications, including email, word processing, spreadsheets, file management systems, communication tools, and database management.


• Demonstrated ability to quickly learn and adapt to new systems and technologies.

Preferred Qualifications

• Experience working in higher education environment.


• Administrative or managerial experience, preferably in an academic setting.


• Experience with UMass systems such as SPIRE and SLATE.


• Previous experience with Prograds and Kuali


• Understanding of FERPA laws and confidentiality of records.

Additional Details

• Work to ensure compliance with department, college, Graduate School and university policies, including regulations affecting international students and state and federal law.


• Serves as liaison between department and university offices, including the Graduate School, Office of Global Affairs, Continuing and Professional Education, Bursar, Financial Aid, and other University offices.


• Collaborates with the GPD, the Department Chair, and PBS Chief Financial Officer, to aggregate and analyze data, assess program needs, improve student experience and retention, and produce reports.


• At UMass Amherst and in CNS, we strive to be a community where every individual feels a sense of belonging, where every individual is included, and where every individual is valued. These values and goals are reflected in the College of Natural Sciences’ Inclusive Excellence framework and in the UMass Amherst’s For the Common Good: 2024–2034 Strategic Plan.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday - Friday; 8:30am - 4:30pm.

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the University Staff Association, it is subject to the terms and conditions of the University Staff Association collective bargaining agreement.

Salary Information

Pay Grade: USA/MTA Grade 13