Clerk IV

Mass; Burncoat (MA); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Full benefits

Job summary

Commonwealth of Massachusetts’ Department of Developmental Services seeks a Clerk IV in Worcester, MA, full-time. The role focuses on reception, records, mail distribution, scheduling, and general clerical support within Central Residential Services.

The successful candidate will handle conference room scheduling, interview coordination, report preparation, and daily office tasks, while upholding professional communication with staff and clients served by the agency.

Qualifications

• Three years of full-time office experience.
• Ability to manage reception, filing, mail, and scheduling.
• Strong written and verbal communication.

Responsibilities

• Manage reception area, answer calls, greet visitors, and provide routine information.
• File and maintain physical/electronic records; handle mail, faxes, packages, and memorandums.
• Schedule conference rooms, interviews, and check references for new hires.
• Provide clerical support, copy, scan, and operate standard office equipment.
• Complete special projects as assigned by CRS Director or designee.

Skills

Reception & office administration

Microsoft Word

Excel

Access

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Access database

Job description

An Official website of the Commonwealth of Massachusetts

The Department of Developmental Services (DDS) Central Residential Services Office is seeking qualified candidates for the position of Clerk IV. The primary role of the Clerk IVis managing and maintaining thereception areaas well as beingresponsible for answering the telephone, greeting and assisting visitors, and providing routine information concerning agency services according to established procedures.

The Clerk IV is responsible for filing and maintaining physical and electronic record systems, as well asreceiving and distributing incoming and outgoing mail, faxes, packages, and memorandums for the office. The selected candidate will maintain andschedule conference roomsand will schedule interviews and check references for potential new hires. The Clerk IV will provide routine clerical support for Central Residential Servicesstaff including copying, scanning and operating standard office equipment. The Clerk IV will completespecial projects as assigned by the CRS Director or designee.

Regular use of computers and their systems will be required including, but not limited to, the Windows operating system, Microsoft Word, Excel, and Access. The selected candidate will collect, compile, and interpret data and prepare reports that may include confidential personal information. The Clerk IV will be responsible for comprehending moderately complex oral and written instructions, composing professional written correspondence as directed, and communicating professionally with staff and the individuals served.

Please Note:

This position is located at the Central Residential Services office in Worcester, MA.

Days off: Sunday/Saturday

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at617-979-8500for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
• III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
• IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*
• * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

United States-Massachusetts-Worcester - 324 Clark St

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Number of Openings

1

Salary

53,314.56 - 70,699.72 Yearly

If you have Diversity, Affi

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No