Clerk III

Massachusetts; Chelsea (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An independent state agency is seeking a dedicated Clerk III to support the needs of veterans in a caring environment. In this role, you will perform essential clerical duties, including maintaining medical records, scheduling appointments, and assisting with resident transitions. Your ability to communicate effectively and maintain confidentiality will be crucial as you serve as a liaison between residents and staff. This position offers an opportunity to contribute positively to the lives of veterans while working in a supportive team atmosphere. If you are organized, compassionate, and eager to make a difference, this role is perfect for you.

Benefits

Comprehensive employee benefits

Supportive work environment

Equal Opportunity Employer

Qualifications

• Two years of office work experience or equivalent combination required.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Maintain medical charts and resident records accurately.
• Schedule medical services and assist with resident transitions.
• Perform clerical duties while ensuring confidentiality.

Skills

English language proficiency

Typing skills (30 words per minute)

Office filing systems knowledge

Clerical office practices

Operating office machines

Judgment and discretion

Interpersonal skills

Computer operation

Education

High school diploma

Business course diploma

Secretarial school diploma

Tools

Typewriter

Computer

Fax machine

Photocopiers

Job description

The state operated Massachusetts Veterans Home (MVH) at Chelsea is an independent state agency consisting of long-term care and a domiciliary which are independent living quarters for our veterans. The care and services provided by MVH are supported by an extraordinary group of staff working to meet the needs of our veterans. The ideal incumbent's role as a Clerk III will be to perform clerical duties for residents while maintaining strict confidentiality.

DUTIES AND RESPONSIBILITIES:

1. Maintains upkeep of medical charts and resident records.
2. Schedules resident medical services, including laboratory testing, clinic visits, etc.
3. Assists with admitting, discharging, and transferring of residents by communicating with all involved parties.
4. Receives and distributes mail, messages and information to residents and staff.
5. Greets and receives visitors, responds to inquiries by assessing needs; providing appropriate updates refers and directs individuals as appropriate.
6. Communicates effectively with and serves as an intermediary liaison to all appropriate individuals.
7. Reports all issues and/or incidents involving patients, residents, equipment, environmental health, and safety hazards to the proper individuals consistent with agency policies and standards.
8. Assesses, prioritizes, and coordinates day to day activities of the unit.
9. Performs other clerical and administrative duties as required such as prepares minutes, maintains patient records updated with current information and in an organized manner.
10. Maintains confidential employee files and records.
11. Prepares and maintains requisitions, invoices, logs, tickler files, correspondence files, etc.
12. Performs other related duties as needed.

QUALIFICATIONS REQUIRED AT HIRE:

1. Knowledge of the English language including spelling, grammar, punctuation, and sentence structure, etc.
2. Ability to operate a typewriter and type 30 mailable words per minute.
3. Knowledge of the types and application of standard office filing systems, and ability to maintain accurate records.
4. Knowledge of clerical office practices and procedures including office record keeping, types and uses of office equipment and supplies and business letter format and preparation.
5. Skills in operating general office machines and equipment such as copying machines, telephone systems, postage meters, beepers, and paging systems.
6. Ability to exercise sound judgment and discretion in handling confidential information.
7. Ability to understand and apply the laws, rules, policies, and procedures governing assigned unit activities.
8. Ability to establish and maintain harmonious working relationships and deal tactfully with others.
9. Ability to operate specialized office machines or equipment such as computers.

QUALIFICATIONS ACQUIRED ON THE JOB:

1. Knowledge of the laws, rules, policies, and procedures governing assigned unit activities.
2. Knowledge of the types and uses of agency forms.
3. Knowledge of the proper telephone procedures for making and receiving agency calls.
4. Knowledge of the types and applications of standard office filing systems.
5. Knowledge of clerical practices and procedures including office record keeping, office correspondence, the types and uses of office equipment and supplies and business letter preparation.
6. Skills in operating general office equipment such as computer, fax machine, photocopiers.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:

1. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
2. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
3. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
4. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form