CLERK III -

UNM Hospital; Albuquerque (NM); On-site; USD 30,000 - 36,000; Full time

Job summary

UNM Hospital in Albuquerque seeks a clerical/receptionist to support the Trauma Support department. Responsibilities include filing, scheduling, answering phones, billing, data entry, and customer service with no patient care assignment.

This is a full-time day shift role emphasizing accuracy and professional communication in a busy hospital setting. The position requires a High School diploma or GED, and there is no minimum experience listed.

Qualifications

• High School or GED required.
• Strong clerical and data entry aptitude.
• Ability to handle phone and in-person inquiries professionally.

Responsibilities

• FILING - Place materials in appropriate files and locate requested information.
• BILLING - Review patient billing for accuracy and policy compliance.
• PROJECTS - Perform special data entry tasks within deadlines.
• DATA - Research, compile statistics, and support data collection.
• CLERICAL SUPPORT - Process word processing and routine duties.
• MAIL - Sort and distribute incoming mail.
• DATA - Assist in data tabulation and report preparation.
• TELEPHONE - Answer and route calls; take messages.
• REGISTRATION - Interview patients/families for demographic data; schedule appointments.
• DATA ENTRY - Enter data into systems; verify and correct data.
• CUSTOMER SERVICE - Provide information and assist internal/external customers.

Skills

Customer service

Data entry

Phone handling

Multilingual communication

Education

High School or GED Equivalent

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Trauma Support

FTE: 1.00

Full Time

Shift: Days

Position Summary

Responsible for providing clerical/receptionist support including but not limited to filing, scheduling, answering phones, photocopying, billing, maintaining inventory, record keeping, typing, report and document preparation, special projects, and data entry and collection. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities

• FILING - Place materials in appropriate files in accordance with departmental filing system; locate and sign out requested information


• BILLING - Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements


• PROJECTS - Perform special tasks and data entry jobs as required in specified time frames


• DATA - Research information, compile statistics, and gather and compute various data


• CLERICAL SUPPORT - Perform a variety of routine word processing and clerical duties as necessary


• MAIL - Sort and distribute incoming mail


• DATA - Assist in the tabulation of data and report preparation for designated projects


• TELEPHONE - Answer and direct phone calls as requested; take and relay messages


• REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments


• DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy


• CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction

Qualifications

Education:

Essential

• High School or GED Equivalent

Experience

Essential:

Nonessential

No minimum experience required

Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Credentials

Essential

• Not Applicable/Not Required

Physical Conditions

Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Essential

Working conditions:

• No or min hazard, physical risk, office environment


• Tuberculosis testing is completed upon hire and additionally as required